Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in collecting and enforcing financial penalties from criminal courts.
- Company: Join Brook Street, a proud supporter of the Armed Forces Covenant and Disability Confident Leader.
- Benefits: Enjoy a competitive hourly rate of £12.36 and potential for contract extension.
- Why this job: Make a real impact by helping ensure justice and financial accountability in your community.
- Qualifications: Must pass a DBS clearance and provide 3 years of referencing.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet essential criteria.
Horly rate: £12.36
Hours: Mon-Fri 9am-5pm
Assignment runs until 31st September with potential of extension.
Key purpose of the role:
Criminal Fines Collection and Enforcement (Enforcement) is the part of HMCTS responsible in the main for the collection and enforcement of financial penalties imposed by the criminal courts and the subsequent disbursement of funds. Financial penalties include fines, costs, victim surcharge, and compensation to victims of crime. HMCTS takes the recovery and enforcement of financial impositions very seriously and remains committed to ensuring impositions are paid. The courts will do everything within their powers to trace those who do not pay and use a variety of means to ensure the recovery of criminal fines and financial penalties. Money can be deducted from an offender's earnings or benefits. Other 'upfront' compliance actions include increased use of telephone and text message chasing and use of tracing tools. Warrants can be issued instructing approved enforcement agents to seize and sell goods belonging to the offender. You will help deliver HMCTS' responsibilities for the enforcement of Fines, Community Penalty Breach Warrants, and other enforcement work.
Duties may include:
- Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
- Process financial information.
- Contact relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
- Create and update records on in-house computer system and data input.
- Collection of financial impositions imposed by the court.
- Enforcement of financial impositions using designated Fines Officer Powers.
- Process Casework including standard documentation and information, court orders, claims, fines, fees etc.
- To work to workload targets in terms of throughput and accuracy.
You will require 3 years of referencing and to pass a DBS clearance. If this sounds like the ideal role for you, apply now!
Fines officer (AO) – Band E employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fines officer (AO) – Band E
✨Tip Number 1
Familiarise yourself with the specific duties of a Fines Officer. Understanding the nuances of financial penalties and enforcement processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your customer service skills. As a Fines Officer, you'll be interacting with various stakeholders, so demonstrating strong communication and problem-solving abilities will set you apart.
✨Tip Number 4
Research HMCTS and its commitment to enforcing financial penalties. Showing that you understand their mission and values can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Fines officer (AO) – Band E
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Fines Officer position. Highlight your relevant experience in financial enforcement or customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the duties mentioned in the job description. Emphasise any previous roles that involved communication with stakeholders, processing financial information, or working towards targets.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying and how your background makes you a suitable candidate. Mention specific examples of your experience in similar roles and your commitment to excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Fines Officer.
How to prepare for a job interview at Virtual Bridges
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Fines Officer. Familiarise yourself with the processes involved in collecting and enforcing financial penalties, as well as the importance of customer service in this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to fines collection and enforcement. Think about examples from your past experiences where you successfully resolved issues or communicated effectively with stakeholders.
✨Showcase Your Attention to Detail
Since the role involves processing financial information and maintaining accurate records, be prepared to demonstrate your attention to detail. You might be asked about your experience with data entry or managing documentation.
✨Research HMCTS and Brook Street
Familiarise yourself with the values and mission of HMCTS and Brook Street. Understanding their commitment to enforcement and customer service will help you align your answers with their expectations during the interview.
