Import Ocean Specialist

An exciting new opportunity is available for an Ocean Import Specialist, fantastic working conditions based central Heathrow (Bedfont), established large freight forwarder. The successful candidate will be able to process and handle ocean import shipments for our customers, complete Customs entries and arrange deliveries. Must ensure the highest quality standards and provide service solutions meeting or exceeding our customer’s requirements and company policies and procedures to ensure compliance with laws, regulations and best practices.

ESSENTIAL FUNCTIONS

• Receive and track customer bookings/orders.
• Send shipping instructions overseas according to customer instructions or established SOP’s.
• Notify customer of arrival and charges, including any delay notices and Customs/Exam holds.
• Follow the guidelines specified by the company’s business process team.
• Process Customs Entries, i.e. classify invoice, file RLF entries, and enter electronic invoices.
• Own the process for FDA related entries.
• Review and prepare documentation with accuracy on every detail and aspect, including Customs classification, I.T. number, commercial invoices, etc.
• Transmit information to ABI, verify results and make corrections if necessary, monitoring the release of customs and any OGA as may apply (USDA, FCC, DOT… etc.).
• Check Customs release details and ensure any discrepancies are handled properly.
• Transmit payment of Customs duties as needed.
• Manage exceptions with involved parties and customer.
• Ensure that file contains all necessary document copies in proper sequence.
• Coordination of entry and break bulk shipments.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
• Answer all customer requests in accordance with our company standards and guidelines.
• Monitor closely any shipments moving on an I.T. and provide release, payment and delivery instructions within the allotted free time.
• Collect any COD monies owed before arranging delivery to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Ensure highest level of data quality by processing the shipment accurately.
• Provide accurate job costing forecast – Ensure all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• Work with vendors and overseas offices to dispute any incorrect payables at the earliest opportunity to maintain accurate accounting.
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party.
• Assure that Original Bill of Lading requirements are met in a timely manner.
• Dispatch freight for delivery, maintaining communication with trucker throughout delivery.
• Confirm POD for each shipment and updating our system with POD information.
• Update Track and Trace proprietary applications.
• Assist Sales, Department Manager and Colleagues in compiling quotes by providing rates, tariffs, etc.
• Assure that file contains all necessary documents as set by company standards and filed promptly in appropriate location.
• Other duties as requested.

QUALIFICATIONS & SKILLS

• Excellent written and verbal skills.
• Excellent organisational skills.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Knowledge of US customs laws, practices and procedures.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates and supervisors.
• Knowledge of Freight software systems, CargoWise user preferred but not essential.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Minimum 3 years’ experience of ocean imports and Customs expertise.
• Experience and knowledge regarding import entry procedures, compliance, rules and regulations preferred.
• Knowledge of First Port of Arrival (FPOA) entry processes is preferred.
• FDA experience preferred.
• Knowledge of Importer Security Filing (ISF) preferred.
• Good working knowledge of OGA transactions preferred.

EMPLOYMENT TERMS

• Mon-Friday 9-5.30 (Poss earlier start/finish).
• Based IN THE OFFICE DAILY.
• 20 days holiday plus BH.
• Standard Pension.
• £35-40k DOE.