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- Tasks: Lead a dynamic team to deliver exceptional guest experiences and uphold service standards.
- Company: Join Bespoke Hotels, the UK's largest independent hotel group with over 9,500 rooms.
- Benefits: Enjoy competitive salaries, personal development opportunities, and discounted stays for family and friends.
- Why this job: Be part of a vibrant culture that values creativity, inclusivity, and career growth.
- Qualifications: 1-2 years in hospitality management; passion for service and a willingness to learn.
- Other info: Opportunity to make meaningful connections and contribute to community and environmental initiatives.
The predicted salary is between 28800 - 43200 £ per year.
We currently have an amazing opportunity to join the team as Operations Manager. At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements:
- The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.
- We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Duties will include:
- Ensuring all employees consistently achieve product and hospitality service standards.
- Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
- To act on behalf of the General Manager in their absence.
- To carry out quality training and coaching in a systematic and professional manner.
- Monitor and comply with all company and legal statutory requirements.
- Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
- To carry out the departmental welcome induction to the set company standard.
- Complete performance reviews in line with Company policy and ensure agreed objectives are set.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Operations Manager- La Suite West Hotel employer: Burlington Hotel
Contact Detail:
Burlington Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager- La Suite West Hotel
✨Tip Number 1
Familiarise yourself with Bespoke Hotels' values and culture. Understanding their 'Be-Attitude' values will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in operations management. Attend industry events or join relevant online forums to connect with people who might provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional guest service in previous roles. Highlighting your passion for hospitality and your ability to motivate a team will resonate well with the hiring managers.
✨Tip Number 4
Research the latest trends in hotel operations and guest care. Being knowledgeable about current best practices will demonstrate your commitment to continuous learning and improvement, which is highly valued at Bespoke Hotels.
We think you need these skills to ace Operations Manager- La Suite West Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and operations management. Emphasise any previous roles where you delivered excellent guest service or managed a team, as these are key aspects of the Operations Manager position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Bespoke Hotels' values. Mention specific examples of how you've contributed to team success and guest satisfaction in past roles.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully trained and developed team members. Highlight any experience you have in monitoring compliance with health and safety regulations, as this is crucial for the role.
Research the Company Culture: Familiarise yourself with Bespoke Hotels' culture and values. Mention in your application how you align with their commitment to diversity, inclusion, and employee development, which will show that you're a good fit for their team.
How to prepare for a job interview at Burlington Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing excellent service and how you’ve gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and train staff while ensuring high service standards.
✨Understand Company Values
Familiarise yourself with Bespoke Hotels' 'Be-Attitude' values and their focus on engagement and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles and how you resolved them, particularly in relation to guest care and operational efficiency.
