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For Companies At a Glance
- Tasks: Support fleet operations, manage customer communications, and ensure vehicle availability.
- Company: Join a global leader in vehicle maintenance solutions with a commitment to safety and excellence.
- Benefits: Enjoy competitive salary, 6% pension contribution, private medical coverage, and career progression opportunities.
- Why this job: Be part of a dynamic team that values safety, quality service, and personal growth.
- Qualifications: Customer service experience, knowledge of fleet management, and proficiency in Microsoft Office required.
- Other info: Work in a 24/7 support environment with a focus on teamwork and problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
The Opportunity
Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.
Key Responsibilities
- Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
- Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
- Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
- Liaise with customers on vehicle status, maintenance schedules, and repairs.
- Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
- Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
- Maintain accurate records of fleet movements, repairs, and service costs.
- Actively promote a safe work environment by reporting hazards, incidents, and near-misses.
What We Are Looking For
- Prior Customer Service or Call Centre experience.
- Strong understanding of fleet management, vehicle maintenance, and workshop operations.
- Familiarity with SAP systems and customer service operations in a logistics environment.
- Experience in a customer-focused role within the vehicle maintenance or aviation sector.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
- Proactive, self-motivated, and able to prioritise tasks effectively.
- A team player with strong communication and problem-solving skills.
- Customer-focused with a detail-oriented and professional approach.
Why You Will Love Working With Us
- Competitive salary and benefits package.
- Career progression opportunities within a growing company.
- A dynamic, team-focused work environment that values safety and quality service.
What We Offer
- 6% employer pension contribution.
- 3x salary Life Assurance.
- Private Medical coverage.
- Employee Assistance Programme (EAP).
About Us
We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.
Apply Now Submit your CV and cover letter today to join our dynamic team!
Fleet Support Coordinator employer: TCR Belgium
Contact Detail:
TCR Belgium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific fleet management systems and processes mentioned in the job description, especially SAP. Understanding how these systems work will give you an edge during interviews and show your proactive approach.
✨Tip Number 2
Highlight any previous experience in customer service or call centre roles, particularly in logistics or vehicle maintenance. Be ready to share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Tip Number 3
Demonstrate your knowledge of safety protocols and operational efficiency in your conversations with us. Being able to discuss how you prioritise safety and quality service will resonate well with our core values.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks in a fast-paced environment. We value team players who can communicate effectively and solve problems, so be ready to showcase these abilities.
We think you need these skills to ace Fleet Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, fleet management, and any familiarity with SAP systems. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Fleet Support Coordinator role. Mention specific examples of how your skills align with the responsibilities listed, such as handling breakdowns or coordinating with suppliers.
Showcase Relevant Skills: Emphasise your organisational skills and ability to prioritise tasks effectively. Provide examples of how you've successfully managed customer communications or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TCR Belgium
✨Showcase Your Customer Service Skills
Since the role requires prior customer service experience, be prepared to discuss specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain a professional demeanor under pressure.
✨Demonstrate Your Knowledge of Fleet Management
Familiarise yourself with fleet management concepts, vehicle maintenance, and workshop operations. Be ready to discuss any relevant experience you have in these areas, as well as your understanding of how they relate to operational efficiency.
✨Be Prepared to Discuss SAP Experience
If you have experience with SAP systems, make sure to mention it during the interview. If not, do some research on how SAP is used in fleet management and be ready to explain how you would adapt to using it in this role.
✨Emphasise Teamwork and Communication
This position requires strong communication and problem-solving skills. Prepare examples that demonstrate your ability to work collaboratively with others, especially in high-pressure situations, and how you’ve successfully communicated with customers or team members in the past.
