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- Tasks: Support customers via email, phone, and chat, ensuring a top-notch shopping experience.
- Company: Join VF Corporation, home to iconic brands like The North Face and Vans, promoting sustainable lifestyles.
- Benefits: Enjoy hybrid work, 50% discount on products, health initiatives, and generous holiday allowance.
- Why this job: Be part of a vibrant team that values diversity and personal growth while making a positive impact.
- Qualifications: Fluent in German and English, with a customer-focused attitude and flexibility to adapt.
- Other info: Work from anywhere in Europe for 15 days a year and enjoy a supportive culture.
The predicted salary is between 18400 - 21000 £ per year.
Join to apply for the Customer Care Advisor - German Speaking role at The North Face.
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer Service Team in Nottingham.
At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.
Let’s Talk About The Role
If you are fluent in verbal and written German and English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference:
- Communicating with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
Skills To Success
- Fluent in German and English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
What’s In It For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates.
- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you like what you have read and want to join our team then we would like to hear from you!
Customer Care Advisor - German Speaking employer: The North Face
Contact Detail:
The North Face Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - German Speaking
✨Tip Number 1
Familiarise yourself with The North Face brand and its products. Understanding their values and product range will help you connect better with customers and provide tailored support.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with customers in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience during the interview. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience in previous roles.
✨Tip Number 4
Demonstrate your flexibility and adaptability. Highlight any experiences where you've had to adjust to changing circumstances or meet tight deadlines, as this is crucial for the dynamic environment at VF Corporation.
We think you need these skills to ace Customer Care Advisor - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German and English. Use specific examples that demonstrate your ability to communicate effectively and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of The North Face's values. Mention how your skills align with their mission to provide exceptional service and support to customers.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and adaptability. These are crucial for a Customer Care Advisor role, especially in a fast-paced environment like eCommerce.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at The North Face
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking and writing in both languages beforehand.
✨Emphasise Customer-Centric Experience
Highlight any previous experience you have in customer service roles. Discuss specific examples where you went above and beyond to assist customers, as this aligns with the company's focus on delivering exceptional service.
✨Familiarise Yourself with The North Face
Research The North Face and its products before the interview. Understanding their brand values and product offerings will help you connect better with the interviewers and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
