Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot 30-50 technical support tickets daily for internal employees.
- Company: Join ConsultNet, a top IT staffing provider with a strong growth record.
- Benefits: Enjoy a full-time role with competitive salary and opportunities for career growth.
- Why this job: Be part of a dynamic team that values communication and offers impactful tech solutions.
- Qualifications: 1+ years in IT support, experience with Active Directory, and excellent communication skills required.
- Other info: This is an entry-level position with potential for advancement in a thriving company.
The predicted salary is between 36000 - 48000 £ per year.
Location: White Plains, NY
Type: Direct Hire
Salary: $50,000 - $54,000
Our client has experienced tremendous growth over the past year, doubling in size and looking to hire several Level 1 Technical Support Specialists! You will troubleshoot 30-50 tickets daily for various locations nationwide. Support will be provided over the phone, assisting internal employees with technical issues such as WiFi troubleshooting, printer support, point of sale support, password resets, desktop troubleshooting, and more. We are looking for someone with excellent communication skills who can present well over the phone.
Requirements
- 1+ years of experience in IT support
- Experience with Active Directory and Windows Support
- Ability to handle high call volumes
- Skills in Password Resets, WiFi troubleshooting, Windows Support, Printer Support
- Excellent communication skills
About Us
Join ConsultNet, a leading national provider of IT staffing and solutions. Since 1996, we have partnered with clients to create rewarding opportunities for our consultants, successfully building teams that deliver results. We have placed over 1,500 consultants in various roles across North America, emphasizing the importance of communication in matching skills and career goals.
Additional Information
- Seniority Level: Entry level
- Employment Type: Full-time
- Job Function: Information Technology
- Industries: Motor Vehicle Manufacturing
Helpdesk Support- Level 1 employer: ConsultNet Technology Services and Solutions
Contact Detail:
ConsultNet Technology Services and Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support- Level 1
✨Tip Number 1
Familiarise yourself with common technical issues that Level 1 support typically handles, such as WiFi troubleshooting and printer support. This will help you speak confidently about your ability to resolve these problems during the interview.
✨Tip Number 2
Practice your communication skills by simulating phone calls where you troubleshoot technical issues. Clear and concise communication is key in this role, so being able to articulate your thought process will impress the interviewers.
✨Tip Number 3
Research ConsultNet and their growth in the IT staffing industry. Understanding their values and recent achievements can help you tailor your responses and show genuine interest in being part of their team.
✨Tip Number 4
Network with current or former employees of ConsultNet on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Helpdesk Support role, giving you an edge in your application.
We think you need these skills to ace Helpdesk Support- Level 1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements for the Helpdesk Support - Level 1 position. Tailor your application to highlight relevant experience in IT support, especially with Active Directory and Windows.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, make sure to emphasise your ability to communicate effectively over the phone. Provide examples of past experiences where you successfully assisted users with technical issues.
Showcase Relevant Experience: Detail your previous IT support experience, particularly any roles where you handled high call volumes or resolved technical issues like WiFi troubleshooting and password resets. Use specific metrics if possible, such as the number of tickets resolved daily.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at ConsultNet Technology Services and Solutions
✨Brush Up on Technical Skills
Make sure you're familiar with the key technical skills mentioned in the job description, such as Active Directory, Windows Support, and troubleshooting WiFi and printers. Being able to demonstrate your knowledge in these areas will show that you're prepared for the role.
✨Practice Your Communication Skills
Since the role requires excellent communication over the phone, practice explaining technical issues in simple terms. You might want to do mock calls with a friend or family member to get comfortable with articulating your thoughts clearly.
✨Prepare for Common Scenarios
Think about common technical issues you might encounter, like password resets or desktop troubleshooting. Prepare concise solutions or steps you would take to resolve these issues, as this will demonstrate your problem-solving abilities during the interview.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely interested in the position. Be ready to express why you want to work in Helpdesk Support and how you can contribute to the team's success at ConsultNet Technology Services and Solutions.
