Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist guests by responding to feedback via phone, email, and online reviews.
- Company: Join Merlin Entertainments, a global leader in fun and unforgettable experiences.
- Benefits: Enjoy £12.21/hour, 40% off LEGO products, and 20 free tickets to attractions!
- Why this job: Be part of an awesome team at the UK's favourite children's theme park, creating magical memories.
- Qualifications: Experience in customer service, excellent communication skills, and attention to detail required.
- Other info: Flexible hours, seasonal contract until Winter 2025, and ongoing training opportunities.
Join to apply for the Customer Services Assistant role at Merlin Entertainments.
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, covering hours that can be between 9:00am – 5:00pm
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for Customer Services Assistants to join our AWESOME Customer Service Team!
Our awesome Customer Services Assistants are responsible for ensuring efficient and appropriate responses to all guest feedback the Resort receives via phone, email, and online reviews. Our guests enjoy and appreciate sharing their feedback with us, and in turn the Customer Service Assistant can lead the way in representing the voice of the guest, ensuring they feel heard and valued.
You will maintain a high standard of written email responses to our guests, meet response time targets on all forms of guest contact and decide upon appropriate resolution and compensation when resolving guest feedback, always keeping in mind the Merlin company values and LEGOLAND brand.
Qualifications & Experience- Experience working in a Customer Services Team environment, communicating directly with customers via email and telephone
- Have a passion for delivering excellent customer service
- Have exceptional attention to detail, including written spelling, punctuation and grammar
- Be able to clearly communicate to our guests and with fellow colleagues
- Pay of £12.21 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About The LEGOLAND Windsor Resort: We are looking for a Customer Services Assistant to join our AWESOME team at the UK's favourite children's theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Customer Services Assistant employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the LEGOLAND brand and its values. Understanding what makes LEGOLAND unique will help you align your responses and interactions with guests, showcasing your passion for the company.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for real-life customer interactions, ensuring you can handle various situations with confidence and clarity.
✨Tip Number 3
Research common customer service challenges faced in theme parks. Being aware of these issues will allow you to demonstrate your problem-solving skills and readiness to tackle guest feedback effectively.
✨Tip Number 4
Network with current or former employees of Merlin Entertainments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Services Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've handled customer feedback in the past, demonstrating your attention to detail and problem-solving skills.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service roles. Include details about your communication skills, especially in written formats, as this is crucial for the role. Use bullet points to make your achievements stand out.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling, punctuation, and grammar errors. A well-written application reflects your attention to detail, which is essential for the Customer Services Assistant role.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Merlin Entertainments values in their team.
✨Demonstrate Attention to Detail
Since the role requires maintaining high standards in written communication, be prepared to showcase your attention to detail. You might want to bring along a sample of your written work or discuss how you ensure accuracy in your emails and responses.
✨Familiarise Yourself with the Brand
Research LEGOLAND Windsor Resort and Merlin Entertainments before your interview. Understanding their brand values and the guest experience will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various customer service situations, such as dealing with a dissatisfied guest or managing multiple inquiries at once. This will demonstrate your problem-solving skills and ability to think on your feet.
