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For Companies At a Glance
- Tasks: Handle inbound calls and provide excellent customer service daily.
- Company: Join a well-established company with a friendly team atmosphere.
- Benefits: Enjoy paid training, a competitive salary, and a healthy commission scheme.
- Why this job: Great opportunity to learn new skills and progress in your career.
- Qualifications: No experience needed; just bring your eagerness to learn and succeed.
- Other info: Perfect for those transitioning from retail, hospitality, or care roles.
The predicted salary is between 22806 - 25400 £ per year.
Our client is looking to recruit several call centre advisors to join a friendly team within a well-established company. We are seeking motivated and driven candidates who want to learn new skills and gain new experiences to progress within their career.
Your Day-to-day Role Will Include:
- Handling inbound calls from existing customers.
- Working towards personal and team targets on a daily and weekly basis.
- Providing excellent customer service by tailoring conversations to promote our products.
- Handling customer queries and focusing on providing the best solutions.
Skills We're Looking For:
- Transferable skills from roles such as retail, hospitality, or care, or a willingness to succeed in your first full-time role.
- Someone eager to learn!
- Hardworking and committed to delivering the best.
- No previous call centre experience needed; full training is provided.
- Experience in phone handling or customer interaction is beneficial.
What We Offer Our Employees:
- Paid, in-depth training.
- A competitive starting salary.
- Healthy commission scheme.
- Salary: £22,806.77 per year plus generous commission.
To apply, send an up-to-date CV.
Call Centre Agent employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer queries can give you an edge during the interview process, showing that you're proactive and ready to tackle challenges.
✨Tip Number 2
Practice your communication skills. Since you'll be handling inbound calls, being articulate and clear is crucial. Try role-playing with a friend or family member to simulate call scenarios and improve your confidence.
✨Tip Number 3
Research the company and its products. Knowing what the company offers will help you tailor your conversations during the interview, demonstrating your genuine interest in the role and the organisation.
✨Tip Number 4
Show enthusiasm for learning new skills. Since the role offers training, expressing your eagerness to learn and grow within the company can set you apart from other candidates who may not convey the same level of motivation.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any transferable skills from previous roles, such as retail or hospitality. Emphasise your eagerness to learn and your commitment to providing excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the call centre role and how your background prepares you for this opportunity, even if you lack direct experience.
Highlight Relevant Experience: If you have any experience in phone handling or customer interaction, be sure to include it. Even informal experiences can demonstrate your ability to communicate effectively and handle queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Swans Travel
✨Show Your Enthusiasm
Make sure to express your eagerness to learn and grow within the role. Companies love candidates who are motivated and show a genuine interest in developing their skills.
✨Highlight Transferable Skills
Even if you haven't worked in a call centre before, think about your experiences in retail, hospitality, or care. Be ready to discuss how these roles have equipped you with valuable customer service skills.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or resolving queries. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training process, or team dynamics. This shows that you're engaged and serious about the opportunity.
