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- Tasks: Support customers in maximising their hearing aid benefits and provide excellent aftercare.
- Company: Scrivens Opticians & Hearing Care is a family-owned business with over 166 branches across the UK.
- Benefits: Enjoy 28 days annual leave, sick pay, pension, and generous staff discounts.
- Why this job: Join a growing team dedicated to high-quality patient service and career development.
- Qualifications: A full clean driving license is essential; experience in customer service is a plus.
- Other info: This is an entry-level, full-time role with structured on-the-job training.
The predicted salary is between 24000 - 36000 £ per year.
Due to the increasing demand on NHS Hearing Services, we are creating exciting opportunities for experienced Hearing Care Assistants as part of our commitment to providing high-quality hearing services.
Do you provide exemplary patient service to ensure quality and satisfaction? Do you enjoy helping customers maximize their hearing aid benefits? Do you have excellent attention to detail and provide superb aftercare? If yes, we want to hear from you.
The role aims to support our customers in experiencing the best from their hearing aids. If you have the right skills and attributes and want to advance your career, apply now.
A full clean driving license is essential as the role is fully mobile. We offer a competitive salary, structured on-the-job training, and career development opportunities.
About the Business: We are a nationwide opticians and hearing care provider, supporting over 166 retail branches across the UK. Family-owned since 1938, we are expanding.
Benefits:
- 28 days’ annual leave
- Sick Pay
- Pension
- Generous staff discount scheme
If interested, please get in touch to learn more about this opportunity.
Hearing Care Assistant employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Care Assistant
✨Tip Number 1
Familiarise yourself with the latest hearing aid technologies and services. Being knowledgeable about the products you’ll be working with will not only impress during interviews but also show your commitment to providing excellent patient care.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare roles. Emphasising your ability to provide exemplary patient service will resonate well with the hiring team, as they are looking for someone who can ensure quality and satisfaction.
✨Tip Number 3
Prepare to discuss specific examples of how you've helped customers in the past. Sharing stories that demonstrate your attention to detail and aftercare skills will help you stand out as a candidate who truly cares about their clients' experiences.
✨Tip Number 4
Make sure to mention your driving license and willingness to travel. Since the role is fully mobile, showing that you’re ready to meet this requirement will strengthen your application and show your flexibility.
We think you need these skills to ace Hearing Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Hearing Care Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or healthcare roles. Mention specific examples where you provided excellent patient care or support, particularly in relation to hearing aids.
Showcase Your Skills: Make sure to include skills that are relevant to the role, such as attention to detail, communication skills, and the ability to work independently. Use concrete examples to demonstrate these skills in action.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Explain why you want to work at Scrivens Opticians & Hearing Care and how you can contribute to their mission of providing high-quality hearing services.
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for helping patients with their hearing needs. Share specific examples of how you've provided excellent service in the past, as this role is all about ensuring customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be prepared to discuss how you ensure accuracy in your work. You might want to mention any experiences where your meticulousness made a difference in patient care or outcomes.
✨Highlight Your Aftercare Skills
Aftercare is crucial in this position, so be ready to talk about your approach to follow-up care. Discuss how you ensure that customers are satisfied with their hearing aids and how you address any concerns they may have.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to handle difficult customers or resolve issues effectively, and be ready to share those stories.
