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For Companies At a Glance
- Tasks: Assist with customer inquiries via phone, email, and chat to provide effective support.
- Company: Join Salvation Army Homes, a leading provider of supported housing for vulnerable individuals.
- Benefits: Enjoy 26 days annual leave, birthday off, discounts, and career development support.
- Why this job: Make a real impact by helping people thrive in their communities and develop their skills.
- Qualifications: Confident communicator with experience or willingness to learn about community resources.
- Other info: Equal opportunities employer encouraging diverse applications; apply early as the vacancy may close soon.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are you an enthusiastic, proactive, creative, and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents, and the community they live in? If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support, and resettlement.
The Role
The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, offering professional, appropriate, and accurate advice via telephone, email, web chat, or in writing when dealing with enquiries to maximize Right First Time resolution.
The Benefits On Offer
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and offline)
- Pension with life assurance
- Discounted private medical insurance
- Loans for financial emergencies
- Occupational Sick Pay
- A full Induction package and role-specific training
- Long service awards from 2.5 years
- Support for career development
About The Candidate
A Customer Services Assistant will naturally embody our values and behaviors, loving your work, helping people thrive, and always seeking effective solutions.
You Will Need To
- Be a confident and capable communicator, comfortable handling difficult situations
- Build trusting, professional relationships and demonstrate resilience
- Take an asset-based approach to empowering individuals to develop their skills, strengths, and talents
- Have good knowledge or experience working with homeless or vulnerable people
- Understand or be willing to learn about community resources and organizations that can assist our clients
About The Company
Salvation Army Homes is a registered social landlord and one of the UK's leading supported housing providers. We are committed to transforming lives by providing accommodation and support for some of society's most vulnerable members—primarily those with complex needs or experiencing homelessness. Our goal is to work with individuals to build on their strengths, creating person-centered, individualized strategies that support recovery and positive behavior. To succeed, we need the right people in place. Our workforce is our greatest asset, and recruiting the best talent is essential to our ability to deliver high-quality housing services, support, and resettlement to our residents.
As an equal opportunities employer, Salvation Army Homes is committed to fair treatment for all employees and applicants, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We encourage applications from all qualified candidates without bias or discrimination. We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.
Customer Services Assistant employer: AS-Texte
Contact Detail:
AS-Texte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the values and mission of Salvation Army Homes. Understanding their commitment to transforming lives and supporting vulnerable individuals will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to handle difficult situations and build trusting relationships. Being able to articulate these experiences will highlight your suitability for the Customer Services Assistant position.
✨Tip Number 3
Research community resources and organisations that assist homeless or vulnerable people. Showing that you have knowledge of these resources can set you apart and demonstrate your proactive approach to supporting clients.
✨Tip Number 4
Practice your communication skills, especially in handling enquiries via different channels like phone, email, and web chat. Being confident and capable in these areas is crucial for the role, so consider mock interviews or role-playing scenarios to enhance your skills.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer service, particularly in roles that involved supporting vulnerable individuals or working within community services.
Demonstrate Your Values: Salvation Army Homes values empathy and a proactive approach. Use specific examples in your application to demonstrate how you embody these values and how you've positively impacted others in past roles.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at AS-Texte
✨Show Your Empathy
As a Customer Services Assistant, empathy is key. Be prepared to share examples of how you've handled difficult situations with compassion and understanding, especially when dealing with vulnerable individuals.
✨Demonstrate Communication Skills
Highlight your ability to communicate effectively across various channels. Practice articulating your thoughts clearly and confidently, as this role requires handling enquiries via phone, email, and web chat.
✨Research the Organisation
Familiarise yourself with Salvation Army Homes and its mission. Understanding their values and the communities they serve will help you align your answers with their goals during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've empowered individuals or resolved conflicts, and be ready to discuss these experiences in detail.
