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- Tasks: Support caseworkers with admin tasks and client communication, working 15 hours a week.
- Company: Join Victim Support, a charity dedicated to helping crime victims across England and Wales.
- Benefits: Enjoy flexible working, 28 days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication, IT skills, and experience in client-focused roles are essential.
- Other info: Work from our Southampton office and be part of a diverse, inclusive team.
The predicted salary is between 9828 - 9828 £ per year.
We have an exciting opportunity for an assistant to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we would love to hear from you.
County/Borough: Hampshire
Office location: Southampton Central Police Station, Southern Rd, Southampton SO15 1AN
Full time/Part time: Part time
Hours per week: 15 hours
Work schedule: To be discussed. The service is open between 8am-8pm Monday to Saturday
Basic Salary: £9,828.00 per annum (FTE £24,570.00 per annum)
Contract type: Permanent
DBS required? Enhanced
Police vetting required? Yes
Closing Date: 06/06/2025
Ref No: 6149
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
Due to the requirements of the role, you will be required to work from the Southampton office for all shifts. As a Triage & Early Interventions Officer Assistant you will:
- Assist the caseworker in answering the telephone and contacting clients as required
- Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards
- Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk
- Communicate with victims in a written format, including text, email and letter under the guidance of the caseworker
- Assist with the care and support of the guide dog assigned to support the caseworker
You will need:
- Effective verbal/written communication and numerical skills
- Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases
- Excellent record keeping skills with a focus on quality and accuracy
- Experience of working in a client focused service area or setting
- Understanding and knowledge of equal opportunities and diversity
Please see attached Job Description and Person Specification for further details. Please note you will need to be expected to match the TEIO holiday a minimum of 60% of the time.
About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to perform at your best.
How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Triage & Early Interventions Officer Assistant employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage & Early Interventions Officer Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Triage & Early Interventions Officer Assistant. Understanding the role's requirements will help you tailor your approach during any interviews or discussions.
✨Tip Number 2
Highlight your customer service experience when networking or during interviews. This role requires a strong focus on client interaction, so showcasing your ability to communicate effectively will set you apart.
✨Tip Number 3
Research Victim Support and their mission. Being knowledgeable about the organisation's values and services will demonstrate your genuine interest in contributing to their cause.
✨Tip Number 4
Prepare for potential questions regarding your adaptability and resilience. Think of examples from your past experiences that showcase these qualities, as they are crucial for this role.
We think you need these skills to ace Triage & Early Interventions Officer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Triage & Early Interventions Officer Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administrative support or client-focused roles. Mention specific examples where you demonstrated effective communication, IT skills, and attention to detail.
Showcase Your Skills: Make sure to include your proficiency in Microsoft Office and any case management systems you have used. Provide examples of how you've successfully maintained records and databases in past roles.
Personalise Your Application: Address your application to the hiring team at Victim Support and express your passion for making a difference in the lives of victims. Share why you are drawn to this role and how you can contribute to their mission.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Helping Others
As a Triage & Early Interventions Officer Assistant, it's crucial to demonstrate your commitment to making a difference. Share personal experiences or motivations that highlight your desire to support victims and contribute positively to their lives.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss your experience in both verbal and written communication. Provide examples of how you've successfully interacted with clients or colleagues in previous roles, especially in sensitive situations.
✨Demonstrate IT Proficiency
Since the role requires excellent IT skills, be ready to talk about your experience with Microsoft Office and any case management systems you've used. You might even want to mention specific tasks you've accomplished using these tools to showcase your capabilities.
✨Emphasise Adaptability and Resilience
The job description mentions the need for resilience and adaptability. Prepare to share examples of how you've handled challenging situations in the past, particularly in client-focused environments. This will show your potential employer that you can thrive under pressure.
