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For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Join a growing, family-run business that values innovation and teamwork.
- Benefits: Enjoy free parking and company-wide quarterly bonuses.
- Why this job: This role offers growth opportunities in a supportive, dynamic environment.
- Qualifications: Quick learners with customer service experience or a willingness to learn are welcome.
- Other info: Office-based hours are Monday to Friday, 8:00 AM - 5:00 PM.
The predicted salary is between 20000 - 20800 £ per year.
Salary: £25,000 - £26,000 per annum (plus company-wide quarterly bonuses)
Hours: Monday to Friday, 8:00 AM - 5:00 PM (office-based)
Benefits: Free parking, Bonus
Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges? We have an exciting opportunity for a motivated individual to join a growing, family-run business as a Customer Service Administrator.
What You'll Be Doing:
- Acting as the first point of contact for customers via phone and email
- Processing orders, quotes, and inquiries swiftly and accurately
- Assisting customers with queries, problems, and basic product information
- Managing returns, credits, and other administrative tasks with precision
- Engaging in proactive sales activities, such as following up on quotes and inquiries
- Supporting the external sales team to ensure targets are met
Requirements:
- A quick learner who can efficiently handle multiple tasks under pressure
- Someone who excels in customer interaction and remains calm in stressful situations
- Proficiency with Microsoft Excel, Outlook, and general computer systems
- Previous experience in a customer-facing role or a strong willingness to learn
- A positive attitude and a desire to contribute to a team-focused environment
Why Join Us?
This is more than just a job; it's a chance to be part of a family-owned company that values innovation and teamwork. With a strong emphasis on training and development, there are real opportunities for progression within the company. If you're looking for a role where you can grow and make a difference, this could be the perfect fit.
Customer Service Administrator employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with our company values and culture. Since we are a family-run business, showing that you understand and appreciate our commitment to teamwork and innovation can set you apart during the interview.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-time scenarios. We value candidates who can handle pressure and provide excellent service, so think of examples from your past experiences where you successfully resolved customer issues.
✨Tip Number 3
Brush up on your Microsoft Excel and Outlook skills. Being proficient in these tools is essential for the role, so consider doing a quick online refresher course or practice using them to ensure you're comfortable discussing your abilities.
✨Tip Number 4
Show enthusiasm for learning and growth. We love candidates who are eager to develop their skills and contribute to the team, so be ready to discuss how you plan to grow within the company and what you hope to achieve in this role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills like communication, problem-solving, and proficiency with Microsoft Office, as these are crucial for the Customer Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer inquiries or resolved issues in the past, demonstrating your ability to thrive in a fast-paced environment.
Highlight Your Skills: In your application, clearly outline your skills that match the job requirements. Focus on your ability to manage multiple tasks under pressure and your positive attitude towards teamwork and learning.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at UBT
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Multitasking Skills
Since the role requires handling multiple tasks under pressure, prepare to discuss how you've successfully managed competing priorities in previous jobs. Use specific examples to illustrate your ability to stay organised and efficient.
✨Familiarise Yourself with Their Products
Before the interview, take some time to research the company's products and services. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in this role, such as handling complaints or processing returns. Prepare your responses to these situations, demonstrating your problem-solving skills and calmness under pressure.
