Forwarder / Import Operator

Forwarder – Freight Forwarding (Birmingham, Full-Time)

Join a dynamic freight forwarding team as aForwarder, delivering outstanding end-to-end service across air, sea, and road operations. This role focuses on providing seamless customer support, ensuring operational excellence, and driving compliance with key regulations.

Key responsibilities:
Manage end-to-end freight forwarding activities (clearances, bookings, deliveries, invoicing)
Maintain excellent customer service, building strong client and supplier relationships
Ensure accurate customs entries, cost control, job costing, and month-end compliance
Collaborate closely with senior forwarders, operations managers, and sales teams
Follow strict SOPs, KPIs, and quality standards to meet internal and external requirements

What you’ll bring:
Proven experience infreight forwarding operations(air, sea, or road)
Strong customer service focus and problem-solving skills
Knowledge of transport sector IT systems and financial processes
Ability to work flexibly, including occasional shifts and weekends
Driven, results-oriented, and team-focused attitude

Location:Birmingham
Full-time, Monday–Friday(with flexibility for shifts/weekends as needed)

Ready to take your freight forwarding career to the next level? Get in touch today to apply or find out more!

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