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- Tasks: Manage end-to-end freight forwarding activities and ensure excellent customer service.
- Company: Join a dynamic team in the thriving freight forwarding industry in Birmingham.
- Benefits: Enjoy a full-time role with flexible shifts and opportunities for growth.
- Why this job: Be part of a collaborative environment that values operational excellence and customer satisfaction.
- Qualifications: Experience in freight forwarding and strong customer service skills are essential.
- Other info: Opportunity to work with senior professionals and develop your career in logistics.
The predicted salary is between 30000 - 42000 £ per year.
Join a dynamic freight forwarding team as a Forwarder, delivering outstanding end-to-end service across air, sea, and road operations. This role focuses on providing seamless customer support, ensuring operational excellence, and driving compliance with key regulations.
Key responsibilities:
- Manage end-to-end freight forwarding activities (clearances, bookings, deliveries, invoicing)
- Maintain excellent customer service, building strong client and supplier relationships
- Ensure accurate customs entries, cost control, job costing, and month-end compliance
- Collaborate closely with senior forwarders, operations managers, and sales teams
- Follow strict SOPs, KPIs, and quality standards to meet internal and external requirements
What you’ll bring:
- Proven experience in freight forwarding operations (air, sea, or road)
- Strong customer service focus and problem-solving skills
- Knowledge of transport sector IT systems and financial processes
- Ability to work flexibly, including occasional shifts and weekends
- Driven, results-oriented, and team-focused attitude
Location: Birmingham
Full-time, Monday–Friday (with flexibility for shifts/weekends as needed)
Ready to take your freight forwarding career to the next level? Get in touch today to apply or find out more!
Forwarder / Import Operator employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forwarder / Import Operator
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards in freight forwarding. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to operational excellence.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who work in Birmingham. Attend local events or join online forums to connect with potential colleagues and learn about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlighting your problem-solving skills with real-life scenarios can set you apart from other candidates.
✨Tip Number 4
Research the transport sector IT systems commonly used in freight forwarding. Being knowledgeable about these tools will show that you're ready to hit the ground running and contribute to the team from day one.
We think you need these skills to ace Forwarder / Import Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Forwarder position. Tailor your application to highlight relevant experience in freight forwarding operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in freight forwarding, particularly in air, sea, or road operations. Use specific examples to demonstrate your customer service focus and problem-solving skills.
Showcase Your Skills: Mention your familiarity with transport sector IT systems and financial processes. If you have experience with customs entries or compliance, make sure to include that as well, as it aligns with the job's requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Discuss your ability to work flexibly and your results-oriented attitude, which are important for this position.
How to prepare for a job interview at Antal International Network
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding operations, including air, sea, and road logistics. Be prepared to discuss your previous experiences and how they relate to the role.
✨Demonstrate Customer Service Skills
Since this role emphasises customer support, think of examples where you've provided excellent service. Highlight your problem-solving skills and how you've built strong relationships with clients in the past.
✨Familiarise Yourself with Compliance Regulations
Understanding key regulations and compliance standards is crucial for this position. Be ready to talk about your experience with customs entries and any relevant financial processes you've managed.
✨Show Your Team Spirit
This job requires collaboration with various teams. Prepare to share instances where you've worked effectively within a team, especially in high-pressure situations or when following strict SOPs and KPIs.
