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- Tasks: Assist customers with parts inquiries and manage orders efficiently.
- Company: Join Snows Motor Group, a top automotive retailer in the South and South-West of England.
- Benefits: Enjoy a competitive salary, 30 days holiday, and discounts on services.
- Why this job: Be part of a supportive team with excellent training and growth opportunities.
- Qualifications: Experience with vehicle parts and strong communication skills are essential.
- Other info: Work Monday to Friday with one Saturday shift every four weeks.
The predicted salary is between 23000 - 29000 £ per year.
Location: Poole Region, Dorset
Category: Toyota - Bournemouth (STB)(Parts)
Vacancy Type: Permanent/Full Time
Salary: £27,000 - £32,000 OTE Competitive salary (Uncapped)
Job Summary:
The Driving Spirit. Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Parts Advisor to join our Toyota team at Snows Group based in Bournemouth.
Your day:
- The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts department's business through structured direct selling.
- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
Have you got what it takes?
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Able to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.
Hours of work: Monday - Friday 08.00 - 18.00, 1 hour for lunch, Saturday 1 in 4 with following Friday afternoon off in lieu.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off.
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
- Role dependant – tool box insurance.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
Parts Advisor - Toyota employer: Snows Group
Contact Detail:
Snows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Toyota
✨Tip Number 1
Familiarise yourself with Toyota parts and their specifications. Understanding the products you'll be dealing with will not only boost your confidence but also impress your potential employers during discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct selling and customer interaction, showcasing your ability to handle enquiries and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Snows Motor Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for situational questions related to parts management and customer interactions. Think of examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
We think you need these skills to ace Parts Advisor - Toyota
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with vehicle parts, customer service, and any technical qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Snows Motor Group that appeal to you and how your background makes you a great fit for the Parts Advisor position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Snows Group
✨Know Your Parts
Familiarise yourself with the various parts and accessories offered by Toyota. Being able to discuss specific products and their benefits will show your technical knowledge and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries courteously and efficiently, as this is crucial for a Parts Advisor.
✨Showcase Attention to Detail
Be ready to discuss how you ensure accuracy in ordering and checking parts. Mention any previous experiences where your attention to detail made a significant difference in your work.
✨Communicate Effectively
Practice clear and concise communication. You’ll need to demonstrate your ability to interact well with both customers and team members, so think of scenarios where you successfully managed relationships.
