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For Companies At a Glance
- Tasks: Lead the outdoor department, ensuring high customer service and team motivation.
- Company: B&Q helps customers improve their homes with ideas, tools, and confidence.
- Benefits: Enjoy a competitive salary, bonus, 6.6 weeks holiday, and wellness perks.
- Why this job: Be part of a diverse team that values your ideas and promotes inclusivity.
- Qualifications: Customer service experience and a passion for home improvement are essential.
- Other info: Flexible hours including evenings and weekends; job share options available.
The predicted salary is between 28800 - 33600 £ per year.
B&Q Weston-Super-Mare, England, United Kingdom
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
Overview
- Department Manager - Outdoor
- Full time/ Part time or Job share - 36.75 hours per week
- Permanent
- Up to £33,600 + Bonus + Pension + 6.6 Weeks Holiday
What’s the job?
We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
What We Need
Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us. You’ve got plenty of customer service experience, along with a love of all things home improvement. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays. And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Department Manager employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and home improvement will help you align your answers during the interview, showcasing how your experience fits into their culture.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team or improved customer service, as these are key aspects of the Department Manager role.
✨Tip Number 3
Research the latest trends in home improvement and retail management. Being knowledgeable about current industry practices can set you apart and demonstrate your passion for the role.
✨Tip Number 4
Network with current or former B&Q employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Department Manager at B&Q. Highlight your relevant experience in customer service and team management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your hands-on approach, ability to motivate a team, and any experience in retail or home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your ideas for enhancing customer service. Mention specific examples from your past roles that demonstrate your leadership and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share personal experiences or projects that highlight your love for the industry, as this will resonate well with B&Q's mission of helping customers improve their homes.
✨Demonstrate Leadership Skills
As a Department Manager, you'll need to motivate and engage your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to inspire and maintain high customer service standards.
✨Be Ready to Discuss Customer Service
B&Q values excellent customer service, so be prepared to discuss your experience in this area. Think of specific situations where you went above and beyond for a customer, and how you can apply that to the role at B&Q.
✨Prepare Ideas for the Role
Since the role involves coming up with fresh ideas, think about potential improvements or initiatives you could bring to the department. Presenting these ideas during the interview will show your proactive approach and commitment to making the department the best it can be.
