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- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a beloved high street staple with 230 years of heritage.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive wellbeing programme.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible weekend shifts available; must be 18+ for keyholding responsibilities.
Working hours: 18 Hours - Flexible to include weekends. 18+ Due to keyholding/lone manning store.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with us.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we have held our place as the Hub of the High Street and in our customers’ hearts for 230 years. But this doesn’t mean that we’re resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Sales Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with WHSmith's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your passion for providing exceptional service.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or in your interview. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Be ready to discuss your adaptability and teamwork experience. WHSmith values employees who can work well both independently and as part of a team, so highlight instances where you've successfully collaborated with others.
✨Tip Number 4
Demonstrate your motivation to achieve high standards by discussing any relevant achievements or goals you've met in past roles. This will show that you're driven and committed to contributing positively to the store's success.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Sales Assistant. Highlight key responsibilities such as customer service, stock replenishment, and teamwork.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or retail, and showcase your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for providing exceptional customer experiences. Mention specific examples from your past that demonstrate your communication skills and adaptability.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you've supported colleagues in previous roles and how you can contribute to a positive team environment at WHSmith.
✨Be Ready to Talk About Visual Merchandising
Since the role involves maintaining high standards of display and merchandising, prepare to discuss your understanding of visual merchandising principles. You could mention any relevant experience or ideas you have for creating inviting store displays.
✨Adaptability is Key
WHSmith looks for candidates who can adapt to changing requirements. Be prepared to share instances where you've successfully adjusted to new challenges or changes in the workplace, showcasing your flexibility and problem-solving skills.
