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- Tasks: Be the go-to person for patients with medication queries and ensure smooth communication.
- Company: Join a dynamic healthcare team dedicated to enhancing patient experiences.
- Benefits: Enjoy 25 days holiday, casual dress, free food, and a competitive pension scheme.
- Why this job: Make a real impact in patients' lives while working in a supportive and collaborative environment.
- Qualifications: 2+ years in customer service; healthcare experience is a plus but not required.
- Other info: Salary ranges from £26K to £28K, with opportunities for growth.
The predicted salary is between 26000 - 28000 £ per year.
The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services. This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.
KEY RESPONSIBILITIES:
- Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
- Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
- Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
- Patient Guidance: Provide patients with information about their medications.
- Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
- Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues.
- Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
- Collaboration with remotes: Action things on site.
Requirements:
- 2 years plus customer service experience.
- Working in a healthcare environment advantageous but not essential.
- Excellent attention to detail.
- Good understanding of working in a highly regulated industry and following policies and SOPs.
- High level of IT proficiency.
- Ability to work under pressure.
Salary & Benefits:
- £26,000-£28,000 depending on experience.
- 25 days holiday plus bank holidays (will increase to 30 days after 1 year).
- Competitive pension scheme - employer contribution up to 5%.
- Cycle to work scheme.
- Casual dress.
- Free food and refreshments.
Compensation Range: £26K - £28K
Patient Support Coordinator employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Coordinator
✨Tip Number 1
Familiarise yourself with common medication-related queries and issues that patients face. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those working in pharmacy or patient support roles. They can provide insights into the day-to-day responsibilities and may even refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the latest trends and regulations in the healthcare industry, particularly those related to pharmacy services. Being knowledgeable about these topics will impress interviewers and show your commitment to the field.
We think you need these skills to ace Patient Support Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Support Coordinator. Familiarise yourself with the key tasks such as assisting patients with medication queries and collaborating with pharmacy teams.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. Emphasise your attention to detail and ability to work in a regulated environment, as these are crucial for this role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about patient support and how your previous experiences have prepared you for this position. Mention specific examples of how you've resolved issues or improved patient experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Patient Support Coordinator role.
How to prepare for a job interview at Montu UK
✨Showcase Your Customer Service Skills
Since the role requires at least two years of customer service experience, be prepared to discuss specific examples from your past roles. Highlight situations where you successfully resolved issues or improved patient experiences.
✨Demonstrate Attention to Detail
This position involves accurate record-keeping and compliance with healthcare regulations. During the interview, mention instances where your attention to detail made a significant difference in your work, especially in a regulated environment.
✨Familiarise Yourself with Pharmacy Operations
Understanding how pharmacy services operate will give you an edge. Research common medication-related queries and challenges patients face, and be ready to discuss how you would address these in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve complex issues or communicate effectively between patients and healthcare providers. Think about how you would handle these situations.
