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For Companies At a Glance
- Tasks: Welcome customers and provide exceptional service at the reception.
- Company: Fedcap is a not-for-profit improving lives through employment support.
- Benefits: Enjoy 33+ days holiday, pension contributions, and health support.
- Why this job: Join a mission-driven team making a real social impact.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible hours available; must work Mondays and Fridays.
The predicted salary is between 20500 - 24500 £ per year.
Salary: £24,570
Location: Onsite in Skelmersdale Mon-Fri (9-5pm)
Hours: We will consider full-time (37.5 hours) or reduced hours part-time (30 hours), However Monday and Friday must be working days and are non-negotiable.
Who We Are
Fedcap is a not-for-profit organisation committed to improving people's economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we've supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We're part of The Fedcap Group, a pioneering US-charity formed in 1935.
Your Role
The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.
Your Responsibilities
- Responding to first line enquiries in the reception area from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
- Acting as an ambassador for Fedcap in the delivery of customer service and social innovation
- Listening, share and act on feedback from customers through purposeful interactions
- Managing diaries of training and meetings rooms
- Building and supporting our customers through an awareness of local opportunities and events
- Taking a proactive approach to engage, interact and support customers where possible.
Your Skills & Experience
- Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.
- Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment
- Excellent communication skills; confident, warm and welcoming.
- The ability to build rapport and work effectively in a, sometimes, challenging environment
- Organisation skills and ability to prioritise
- Experience of general office administrative duties
- Experience of appropriate IT systems including Microsoft Office packages and databases
Our Inspiring People
People are always the focus of what we do at Fedcap. And our people are dedicated to inspiring confidence in our customers so they can believe in themselves and a better life for their families. They’re hard working and focused on delivering for our customers because they care and understand the important role they play in their customers' journeys to a more secure, healthier and happier life. Driven by our strong values and sense of purpose, our inspiring people have formed a diverse and inclusive community.
Your Benefits
As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including:
- Minimum 33 days’ holiday entitlement and a pension contribution up to 5%
- Monthly benefits scheme worth up to an additional £500
- Free life assurance cover, totalling four times your annual salary
- And much more
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.
About Us
Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged. Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally. Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions. Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.
The Customer Host (Front of House - Reception) employer: The Fedcap Group
Contact Detail:
The Fedcap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Customer Host (Front of House - Reception)
✨Tip Number 1
Familiarise yourself with Fedcap's mission and values, especially their focus on kindness, respect, integrity, and innovation. This will help you align your responses during any interviews or conversations, showing that you truly understand and resonate with their ethos.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in face-to-face interactions will boost your confidence and demonstrate your ability to handle first-line enquiries effectively.
✨Tip Number 3
Research common challenges faced in reception roles and think about how you would address them. Being prepared with solutions shows initiative and a proactive approach, which is highly valued in customer-facing positions.
✨Tip Number 4
Network with current or former employees of Fedcap if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace The Customer Host (Front of House - Reception)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming environment. Use specific examples from your past experiences to demonstrate your skills in communication and organisation.
Highlight Relevant Experience: Make sure to include any previous roles where you provided customer service, especially in a front-of-house or reception capacity. Emphasise your ability to handle enquiries and manage administrative tasks effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Host role.
How to prepare for a job interview at The Fedcap Group
✨Show Your Warmth
As a Customer Host, your role is all about making a great first impression. Practice a warm and friendly greeting, and remember to smile! This will help you connect with customers right from the start.
✨Demonstrate Your Organisational Skills
Be prepared to discuss your organisational abilities. Think of examples where you've successfully managed multiple tasks or prioritised effectively, as this is crucial for handling reception duties.
✨Know the Company Values
Familiarise yourself with Fedcap's values: Kindness, Respect, Integrity, and Innovation. Be ready to explain how you embody these values in your work and interactions with customers.
✨Prepare for Customer Scenarios
Anticipate common customer queries and think about how you would respond. Practising these scenarios can help you feel more confident during the interview and show your readiness for the role.
