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For Companies At a Glance
- Tasks: Transform customer experiences using AI and data-driven insights in a dynamic consulting role.
- Company: Join Oodles Jobs Recruitment Limited, a leader in innovative recruitment solutions.
- Benefits: Enjoy remote work flexibility and access to exclusive corporate perks.
- Why this job: Be part of a cutting-edge team driving change in the BFSI industry with impactful strategies.
- Qualifications: 8+ years in CX consulting or contact centre operations; advanced degree preferred.
- Other info: Must be based in the UK and have the right to work.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and innovative CX Transformation Consultant with expertise in Contact Center technology and operations. This role will focus on delivering tailored consulting services to help clients transform their customer experience strategies, leveraging AI-led cutting-edge technologies and data-driven insights.
You must be able to prove you have:
- Contact Center Transformation Skills
- CX Transformation Experience
To summarise, my client would need you to demonstrate your experience in the below:
- Contact Center technology and operations
- Technology Assessment & Advisory
- Journey Mapping & Design
- AI and Automation Strategy
- Change Management & Organizational Alignment
- Data-Driven Insights & Analytics
- Omnichannel & Personalization Strategies
- End-to-End Implementation Support
Qualifications:
- Bachelor's degree in Business, Technology, or a related field; MBA or advanced degree preferred.
- 8+ years of experience in contact center operations, CX consulting, or digital transformation.
- Experience with program/project management, preferably in the context of CX consulting and/or digital transformation.
- Demonstrated expertise in at least one of the following service areas: customer journey mapping, omnichannel strategy, and data-driven insights.
- Proven experience with CCaaS and other AI-enabled CX technologies.
- Excellent stakeholder management, communication, and problem-solving skills.
- A background in the Banking, Financial Services and Insurance industry and knowledge of the BFSI industry challenges, regulatory requirements, and customer expectations is preferred.
Preferred Skills:
- Experience working with leading CX technologies (e.g., NICE, AWS Connect, Genesys).
- Familiarity with leading cloud providers and services (e.g., AWS, Azure).
- Familiarity with design thinking, agile methodologies, or Lean Six Sigma.
- Excellent written and verbal communication skills.
- Experience working in multicultural, global teams.
CX Transformation Specialist (CCaaS) employer: Oodles Jobs Recruitment Limited
Contact Detail:
Oodles Jobs Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Transformation Specialist (CCaaS)
✨Tip Number 1
Network with professionals in the CX and contact centre industry. Attend relevant events or webinars to connect with potential colleagues and learn about the latest trends. This can help you gain insights into what companies like ours are looking for.
✨Tip Number 2
Showcase your expertise in AI-led technologies and data-driven insights during interviews. Be prepared to discuss specific projects where you've successfully implemented these strategies, as this will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 3
Familiarise yourself with the latest tools and platforms used in CX transformation, such as NICE, AWS Connect, and Genesys. Being knowledgeable about these technologies will not only boost your confidence but also show that you're proactive and well-prepared.
✨Tip Number 4
Prepare to discuss your experience with change management and organisational alignment. Companies are looking for candidates who can lead teams through transformation, so having examples ready will set you apart from other applicants.
We think you need these skills to ace CX Transformation Specialist (CCaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact center operations and CX transformation. Use specific examples that demonstrate your skills in technology assessment, journey mapping, and AI strategies.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key requirements of the role. Emphasise your 8+ years of experience in CX consulting and how you can leverage your expertise to help clients transform their customer experience strategies.
Showcase Relevant Skills: In your application, clearly outline your proficiency with CCaaS technologies and any relevant cloud services like AWS or Azure. Mention your familiarity with design thinking and agile methodologies as these are preferred skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are in MS Word format as requested, and double-check that all information is accurate and complete.
How to prepare for a job interview at Oodles Jobs Recruitment Limited
✨Showcase Your CX Transformation Experience
Be prepared to discuss specific examples of your previous work in CX transformation. Highlight any successful projects where you implemented contact centre technology or improved customer experience strategies, especially those that involved AI and data-driven insights.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the latest CCaaS technologies and tools mentioned in the job description, such as NICE, AWS Connect, and Genesys. Be ready to explain how you've used these technologies in past roles and how they can benefit the prospective employer.
✨Prepare for Stakeholder Management Questions
Since excellent stakeholder management is crucial for this role, think of instances where you've successfully managed relationships with clients or team members. Prepare to discuss your communication style and how you handle conflicts or differing opinions.
✨Understand the BFSI Industry Challenges
Research the Banking, Financial Services, and Insurance (BFSI) industry to understand its unique challenges and regulatory requirements. Being knowledgeable about these aspects will demonstrate your commitment and readiness to tackle the specific needs of the company.
