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- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel brands.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 wellbeing support.
- Why this job: Be part of a team that values service excellence and guest relationships.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
- Other info: We promote an inclusive workplace and support adjustments during recruitment.
The predicted salary is between 24000 - 36000 £ per year.
The role of Guest Service Assistant involves ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based in our attractive hotel in York.
Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
- Following SOPs to ensure consistent hospitality for all guests
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests
Beyond that, you will represent our company values and culture, ensuring that service excellence remains our top priority.
Benefits include:
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- Discounted food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions or contact us if you have any questions.
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Hotel Manager / Guest Service Manager.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
Guest Service Assistant employer: Holiday Inn York
Contact Detail:
Holiday Inn York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you anticipated a guest's needs or resolved an issue effectively, as these stories will demonstrate your suitability for the Guest Service Assistant position.
✨Tip Number 3
Research the hotel and its offerings thoroughly. Knowing the services, amenities, and unique features of the hotel will allow you to engage confidently with the interviewers and show your enthusiasm for the role.
✨Tip Number 4
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with guests regularly, so being articulate and friendly during your interview will leave a positive impression on the hiring team.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Experience: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you have delivered outstanding service and anticipated customer needs, as this is crucial for the role.
Showcase Relevant Skills: Mention your proficiency with technology, particularly MS Office, and any other relevant skills that would benefit the role. This could include communication skills, teamwork, and adaptability.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and culture in your writing to demonstrate that you are a good fit for Kew Green Hotels. Mention your enthusiasm for the hospitality industry and your desire to contribute to their team.
How to prepare for a job interview at Holiday Inn York
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Knowledge of the Company
Familiarise yourself with Kew Green Hotels and their values. Understanding their brand and what they stand for will help you align your answers with their expectations during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations with guests. Think about scenarios where you had to anticipate needs or adapt your approach to meet diverse guest requirements.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and helps you understand more about the team dynamics and company culture.
