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- Tasks: Join our team as a Customer Service Driver, ensuring top-notch service and vehicle care.
- Company: Solus, part of Aviva, is a leading UK vehicle repair company with a stellar reputation.
- Benefits: Enjoy competitive pay, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Be part of an award-winning team that values customer satisfaction and teamwork.
- Qualifications: Must have a clean UK driving licence and a passion for customer service.
- Other info: We celebrate diversity and encourage all to apply, even if you don’t meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. They work together to create a supportive and collaborative team environment focused on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether updating customers by phone, sourcing vehicle parts, or planning transportation, you will need to work as part of the Solus team to ensure vehicles are collected, repaired, and returned to our customers. No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
- A strong customer-focused background
- Driving experience with the ability to drive all types of customer vehicles, including cars and long-wheel-based vans, auto or manual
- Clean Full UK Driver's licence
- Excellent organisational skills
- Effective communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, owned by Aviva, is one of the UK's leaders in vehicle repairs, returning cars to the road in just 11 days on average and holding a 4.6/5-star customer rating. With an award-winning apprenticeship programme and other industry awards, Solus is proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with options to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Driver employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Driver
✨Tip Number 1
Familiarise yourself with Solus and Aviva's values and work principles. Understanding their commitment to customer satisfaction will help you align your approach during the interview, showcasing how you can contribute to their award-winning service.
✨Tip Number 2
Highlight your driving experience and ability to handle various types of vehicles. Be prepared to discuss specific instances where your driving skills have positively impacted customer service or operational efficiency.
✨Tip Number 3
Demonstrate your organisational skills by sharing examples of how you've effectively managed multiple tasks in a fast-paced environment. This will show that you can thrive in the dynamic role of a Customer Service Driver.
✨Tip Number 4
Prepare to discuss your communication style and how it has helped you build rapport with customers in previous roles. Being able to convey your passion for customer service will set you apart from other candidates.
We think you need these skills to ace Customer Service Driver
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Service Driver position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or driving experience you have. Mention specific examples where you demonstrated excellent organisational skills and effective communication, as these are key for this role.
Show Your Passion for Customer Service: Make sure to convey your enthusiasm for customer service in your application. Use phrases that reflect your commitment to customer satisfaction and your ability to work collaboratively within a team environment.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solus Accident Repair Centres
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about creating a positive experience for customers.
✨Demonstrate Your Driving Experience
Since driving various types of vehicles is a key part of the job, be prepared to discuss your driving experience. Mention any relevant qualifications or experiences that showcase your ability to handle different vehicles safely and efficiently.
✨Emphasise Teamwork and Collaboration
This position requires working closely with a team, so be ready to talk about your teamwork skills. Provide examples of how you've successfully collaborated with others in past roles to achieve common goals, especially in a customer-focused environment.
✨Prepare Questions About the Company
Show your interest in Solus and Aviva by preparing thoughtful questions about their values, culture, and customer service approach. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your own values.
