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- Tasks: Support NHS stakeholders and manage contracts to enhance customer success with Insulet.
- Company: Insulet Corporation is a leading medical device company focused on innovative diabetes management solutions.
- Benefits: Enjoy hybrid working options, flexible hours, and opportunities for personal growth.
- Why this job: Join a fast-growing company making a real impact in healthcare while developing your professional skills.
- Qualifications: Fluent English required; experience in customer service or account management is a plus.
- Other info: This role requires on-site work at least three days a week, with occasional travel.
The predicted salary is between 28800 - 43200 £ per year.
Insulet is an innovative manufacturer of medical devices, and our goal is to help people with diabetes live their life with freedom. We are the developer and manufacturer of the Omnipod Insulin Management System, and our technology has already helped thousands of people living with diabetes. Insulet is one of the fastest growing medical device companies and operates in many countries around the world.
The Commercial Support Assistant will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey. The successful candidate will be a process driven and detail oriented individual, responsible for contract administration and the delivery of customer facing support across the UK with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.
Responsibilities
- Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective in assigned accounts, both payer and clinical.
- Managing and hosting regular review meetings with key NHS stakeholders in assigned accounts, both payer and clinical, managing relationships and supporting them with their Insulet end to end journey.
- Working cross functionally where needed to support the end-to-end customer journey.
- Managing end-to-end NHS purchasing contracts execution, via regular monitoring to ensure validity, tracking renewal requirements on a weekly/ ad hoc basis.
- Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities in assigned accounts.
- End-to-End contract administration as required.
- First point of contact for commercial customer account queries from external and internal stakeholders.
Required Leadership/Interpersonal Skills & Behaviours
- Strong interpersonal communication, both oral and written.
- Self-starter who needs minimal direction; extremely flexible and personable.
Required Skills and Competencies
- Fluent in English (Dutch and / or French a bonus).
- Professional meeting skills (Virtual and F2F).
- Experience in Customer Service / Stakeholder Account Management is an advantage.
- Prioritization and time management.
- Process driven approach.
- Detail orientated.
- Experience with Salesforce.com is an advantage.
Education and Experience
- Knowledge and experience of the NHS, service delivery and current pathways is desired.
- Proficiency with Microsoft suite, especially MS Excel, MS Outlook & MS Teams.
Additional Information
NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week. Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly).
Commercial Support Assistant – UK employer: Insulet Corporation
Contact Detail:
Insulet Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Assistant – UK
✨Tip Number 1
Familiarise yourself with the NHS structure and processes. Understanding how the NHS operates will help you communicate effectively with stakeholders and demonstrate your knowledge during discussions.
✨Tip Number 2
Brush up on your Salesforce.com skills. If you have experience with this platform, be ready to discuss how you've used it in previous roles, as it's a valuable tool for managing customer relationships.
✨Tip Number 3
Prepare to showcase your interpersonal communication skills. Since the role involves regular meetings with NHS stakeholders, think of examples where you've successfully managed relationships or resolved conflicts.
✨Tip Number 4
Highlight your ability to work cross-functionally. Be ready to discuss instances where you've collaborated with different teams to achieve a common goal, as this is crucial for supporting the end-to-end customer journey.
We think you need these skills to ace Commercial Support Assistant – UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Commercial Support Assistant position. Familiarise yourself with Insulet Corporation's mission and how this role contributes to their goals.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, stakeholder management, and any familiarity with the NHS. Emphasise your process-driven approach and detail-oriented skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal communication skills and your ability to manage relationships with stakeholders. Mention any experience with Salesforce.com or similar tools, and express your enthusiasm for working in the medical device industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Commercial Support Assistant role.
How to prepare for a job interview at Insulet Corporation
✨Understand the Company and Its Products
Before your interview, make sure to research Insulet Corporation and its Omnipod Insulin Management System. Understanding their mission and how their products help people with diabetes will show your genuine interest in the role and the company.
✨Highlight Relevant Experience
Be prepared to discuss your experience in customer service or stakeholder account management. Use specific examples that demonstrate your ability to manage relationships and support customers effectively, especially in a healthcare context.
✨Demonstrate Strong Communication Skills
Since the role requires strong interpersonal communication, practice articulating your thoughts clearly and confidently. Be ready to showcase your professional meeting skills, both virtual and face-to-face, as this will be crucial in managing NHS stakeholder relationships.
✨Showcase Your Detail-Oriented Approach
As the position is process-driven and detail-oriented, prepare to discuss how you manage tasks and ensure accuracy in your work. Provide examples of how you've successfully handled contract administration or similar responsibilities in the past.
