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For Companies At a Glance
- Tasks: Be the go-to person for onboarding customers and managing accounts.
- Company: Join OpenPayd, a top global platform revolutionising payments and banking services.
- Benefits: Enjoy flexible working options and a dynamic work culture.
- Why this job: Make an impact in the digital economy while growing your skills in a fast-paced environment.
- Qualifications: Must have experience in online payments, customer service, and knowledge of Salesforce.
- Other info: Ideal for those looking to kickstart their career in a thriving tech company.
The predicted salary is between 28800 - 48000 £ per year.
OpenPaydis is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create seamless user experiences to drive growth. OpenPaydis’s platform consolidates multiple services—such as accounts, FX, international and domestic payments, and Open Banking—into a single API, eliminating the need to contract with multiple providers across different markets. We are committed to providing fully compliant solutions worldwide, allowing businesses to focus on growth.
Our Mission
Our mission is to ‘Open up banking and payments for businesses globally through a modular platform’. We believe all businesses, regardless of size or industry, should leverage the best payment and banking services. We aim to deliver these services through a simple, flexible, and scalable platform.
How will you add to the OpenPayd journey?
- Serve as the main point of contact between prospects and customers, ensuring a smooth onboarding experience.
- Track and report on the status of all applications.
- Understand compliance policies and act as a first point for customer prechecks.
- Maintain active engagement with new leads through follow-up communications based on specific requirements.
- Ensure adherence to Service Level Agreements (SLAs) to maximize efficiency.
- Handle day-to-day account maintenance and merchant onboarding in Salesforce and onboarding systems.
- Create prospect accounts in the back office—banking providers, users, and fees—aligned with client requirements.
- Participate in high-level discussions with external stakeholders, customer success teams, and compliance teams.
- Coordinate with internal finance teams to issue invoices for onboarding fees.
The ideal candidate will have the following:
- Previous experience in an administrative role within online payments or financial services (e-wallets, banking, online processing).
- Experience as a first point of contact with customers.
- Knowledge of Salesforce or similar CRM systems.
- Attention to detail and strong numerical skills.
- Proficiency in Excel.
- At least 1 year of experience in a revenue operations environment.
- Experience supporting sales and collaborating with stakeholders to influence decisions and drive improvements.
Sales Operations Specialist employer: OpenPayd
Contact Detail:
OpenPayd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Specialist
✨Tip Number 1
Familiarise yourself with OpenPayd's platform and services. Understanding their API-driven technology and how it integrates financial services will help you speak confidently about the company during interviews.
✨Tip Number 2
Brush up on your Salesforce skills, as experience with CRM systems is crucial for this role. Consider taking a quick online course or tutorial to ensure you're comfortable navigating and using Salesforce effectively.
✨Tip Number 3
Network with professionals in the payments and financial services industry. Attend relevant webinars or local meetups to connect with others who may have insights into OpenPayd or similar companies.
✨Tip Number 4
Prepare to discuss your previous experiences in customer-facing roles. Think of specific examples where you successfully managed onboarding processes or improved customer engagement, as these will be key talking points in your interview.
We think you need these skills to ace Sales Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Operations Specialist at OpenPayd. Highlight your relevant experience in online payments or financial services in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your previous administrative roles, customer interaction experience, and familiarity with Salesforce or similar CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background in revenue operations and your attention to detail can contribute to OpenPayd's mission of simplifying banking and payments.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at OpenPayd
✨Know Your Product
Familiarise yourself with OpenPayd's platform and services. Understand how their API-driven technology works and be ready to discuss how it benefits businesses. This knowledge will show your genuine interest in the company and its mission.
✨Demonstrate Customer Engagement Skills
Since the role involves being the main point of contact for customers, prepare examples from your past experiences where you successfully managed customer relationships. Highlight your communication skills and how you ensured a smooth onboarding experience.
✨Showcase Your Technical Proficiency
Be prepared to discuss your experience with Salesforce or similar CRM systems. If you have specific examples of how you've used these tools to improve processes or track customer interactions, make sure to mention them.
✨Highlight Attention to Detail
Given the importance of compliance and accuracy in this role, be ready to provide examples that demonstrate your attention to detail. Discuss any relevant experiences where your numerical skills played a key role in your success.
