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For Companies At a Glance
- Tasks: Help motorists with vehicle issues like fuel, tyres, and batteries on the go.
- Company: Join Green Flag, a top-rated breakdown cover provider since 1971.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and travel.
- Why this job: Be part of a fun, inclusive team that values your individuality and contributions.
- Qualifications: Must have a driving licence and NVQ Level 2 in vehicle maintenance preferred.
- Other info: Work from home with flexible shifts and opportunities for overtime.
The predicted salary is between 32000 - 44000 £ per year.
About us
We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.
What you'll do
This is a permanent role based in or near the below locations with a start date of June 2025.
Peckham
Woolwich
Dartford
Gravesend
Beckenham
Bromley
Croydon
Caterham
Coulsdon
Erith
Eltham
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home.
Your role will involve assisting customers with their vehicles, whether they are out of fuel, require a tyre repair/change, or a new battery. You will diagnose the problem and understand the requirements to resolve it, ensuring customers can continue their journeys with confidence.
Up to £40,000 base salary dependent on experience, OTE £44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you'll need
A current Category B driving licence is necessary.
NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred.
Demonstrate empathy and a desire to always achieve the correct outcome.
Experience in the Motor Repair industry.
Experience of lone working (desirable).
Utilise and apply up-to-date vehicle repair techniques.
Display and utilise best practice and first-class Health & Safety behaviours.
Collaboration with the dispatch team to improve the customer claims journey.
Use self-initiative.
Who you'll work with
The culture at Green Flag, part of the Direct Line Group (DLG), is unique. We embrace our individuality and ensure everyone can contribute, have fun, and be themselves. We encourage collaboration and aim for excellence for our customers, colleagues, and the business.
You will be part of a team of roadside patrol operatives in your region reporting to a Team Manager.
Benefits
We offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a strength. We're proud to be one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work.
We recognize that you are more than a CV, and the things that make you unique bring potential to our business. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mobile Patrol Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where you'll be working, such as Peckham and Croydon. Knowing the local roads and common vehicle issues in these areas can give you an edge during interviews, showing your commitment and understanding of the role.
✨Tip Number 2
Brush up on your customer service skills. As a Mobile Patrol Mechanic, you'll be interacting with customers regularly. Demonstrating empathy and effective communication during any pre-interview discussions or networking can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Green Flag or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
✨Tip Number 4
Stay updated on the latest vehicle repair techniques and technologies. Mentioning any recent training or certifications related to light vehicle maintenance during your application process can demonstrate your commitment to professional development.
We think you need these skills to ace Mobile Patrol Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise your NVQ Level 2 or similar accreditation, and any specific skills related to vehicle maintenance that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your empathy and problem-solving skills. Mention your experience with lone working and how you can contribute to improving the customer claims journey at Green Flag.
Highlight Relevant Experience: In your application, detail your previous roles and responsibilities that relate to the Mobile Patrol Mechanic position. Include examples of how you've successfully diagnosed and resolved vehicle issues in the past.
Show Enthusiasm for the Role: Express your excitement about joining Green Flag and contributing to their mission. Mention why you admire their commitment to customer satisfaction and how you align with their values of collaboration and excellence.
How to prepare for a job interview at Direct Line Group
✨Know Your Technical Stuff
As a Mobile Patrol Mechanic, you'll need to demonstrate your knowledge of vehicle maintenance and repair. Brush up on common issues like tyre changes, battery replacements, and fuel problems. Be ready to discuss your experience in the motor repair industry and any relevant qualifications.
✨Show Empathy and Customer Focus
Green Flag values empathy and customer satisfaction. Prepare examples of how you've helped customers in the past, especially in stressful situations. Highlight your ability to communicate effectively and reassure customers while resolving their vehicle issues.
✨Demonstrate Initiative and Problem-Solving Skills
In this role, you'll often be working alone, so it's crucial to show that you can take initiative. Think of scenarios where you've had to diagnose and solve problems independently. Discuss how you approach challenges and ensure the best outcomes for customers.
✨Understand the Company Culture
Familiarise yourself with Green Flag's culture and values. They emphasise individuality and collaboration, so be prepared to discuss how you can contribute to a positive team environment. Showing that you align with their ethos will make a strong impression.
