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- Tasks: Provide vital admin support, manage bookings, and handle customer queries.
- Company: Join Citation Cyber, a passionate team making cybersecurity clear and enjoyable for UK businesses.
- Benefits: Enjoy 25 days holiday, birthday off, extra leave for newlyweds, and healthcare perks.
- Why this job: Kick-start your career in a dynamic environment where your contributions truly matter.
- Qualifications: Be organised, detail-focused, and a proactive team player eager to learn.
- Other info: Work in a supportive team that values collaboration and big ideas.
The predicted salary is between 24000 - 36000 £ per year.
Location: Lancaster, Lancashire
Working Hours: 9 am - 5:30 pm
We are Citation Cyber - part of the Citation Group and proudly powering cyber confidence for businesses across the UK. We’re a team of passionate, curious, and downright brilliant people who believe cybersecurity doesn’t have to be confusing or cold. We make it clear, accessible, and enjoyable.
As part of the wider Citation family, we share the same mission: to help SMEs thrive. For us, that means protecting them from digital threats with smart, jargon-free solutions and giving them the confidence to grow safely in an ever-changing world.
Right now, we’re looking for a friendly, organised and proactive Business Support Administrator to join our growing team. This is a fantastic opportunity to kick-start or develop your career in a dynamic, fast-moving business where your contribution truly matters. You’ll be providing vital administrative support across the team, helping to keep things running smoothly and efficiently behind the scenes.
If you’re someone who takes pride in being reliable, detail-focused and a real team player, we’d love to hear from you. At Citation Cyber, we don’t just want you to fit in - we want you to shine.
The role:
- Administrative Support: Manage all bookings, diaries, and related administrative tasks.
- Credit Control: Oversee and maintain credit control processes, ensuring timely payments.
- Customer Queries: Handle customer inquiries efficiently via email.
- Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also, ensure smooth fulfilment of sales once transactions are completed.
- CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.
- Deadline Management: Work efficiently to meet all deadlines and organisational goals.
- Email Communication: Maintain professional email correspondence with clients.
Requirements:
About you:
- Highly organised with great attention to detail
- Confident communicator, especially over email
- Proactive and takes ownership of tasks
- Comfortable managing multiple priorities and deadlines
- Quick to learn new systems and processes
- A team player with a positive, can-do attitude
- Eager to grow and develop within a supportive environment
Why join us?
If you’re looking for your next opportunity to grow, love getting stuck into the detail, and enjoy being the go-to person that keeps things running smoothly - then this could be the perfect role for you!
As our new Business Support Administrator, you’ll be joining a fantastic, energetic team that thrives on collaboration and big ideas. In return, we’ll give you access to all the tools, training, and support you need to excel - plus a great range of benefits as part of the Citation Group.
Here’s a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Enjoy your birthday in style with a day off.
- Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
- Growing Families: Vouchers and special perks for expectant parents.
- Healthcare cash plan: Private healthcare to ensure your peace of mind.
Why not come and join our growing team now? Hit Apply now to forward your CV.
Business Support Administrator employer: Citation Cyber
Contact Detail:
Citation Cyber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Familiarise yourself with the tools and software mentioned in the job description, particularly CRM systems like Pipedrive. Having a good understanding of these platforms will not only boost your confidence but also show your proactive approach during any discussions.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've managed multiple priorities in previous roles. Be ready to share specific instances where your attention to detail made a significant impact on your team's efficiency.
✨Tip Number 3
Practice your email communication skills by drafting responses to common customer queries you might encounter in this role. This will help you feel more prepared and confident when discussing your communication style during the interview.
✨Tip Number 4
Research Citation Cyber and its mission to protect SMEs from digital threats. Being knowledgeable about the company’s values and goals will allow you to align your answers with their vision, making you a more appealing candidate.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Support Administrator role. Emphasise your organisational skills, attention to detail, and any previous administrative experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Citation Cyber that resonate with you, and explain how your proactive attitude and team spirit make you a great fit.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to manage multiple priorities, and experience with CRM systems. Use examples from past roles to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Citation Cyber
✨Show Your Organisational Skills
As a Business Support Administrator, being organised is key. Prepare examples of how you've managed multiple tasks or projects in the past, and be ready to discuss your methods for staying on top of deadlines.
✨Communicate Clearly
Since the role involves handling customer queries and professional email correspondence, practice articulating your thoughts clearly. You might even want to prepare a few responses to common customer inquiries to demonstrate your communication skills.
✨Demonstrate Proactivity
The company values proactive individuals who take ownership of their tasks. Think of instances where you identified a problem and took the initiative to solve it, and be prepared to share these during your interview.
✨Familiarise Yourself with CRM Systems
The role requires working with Pipedrive or similar CRM systems. If you have experience with any CRM software, be sure to mention it. If not, do a bit of research on how CRMs work so you can speak confidently about your willingness to learn.
