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- Tasks: Deliver top-notch customer service to Spanish-speaking clients via phone, email, and chat.
- Company: Join a fast-growing business revolutionising customer service across Europe with innovative technology.
- Benefits: Enjoy 23 days annual leave, remote work options, and free tea & coffee in a modern office.
- Why this job: Be part of a dynamic team focused on improving customer experiences and making a real impact.
- Qualifications: Fluency in Spanish and English is essential; prior customer service experience preferred.
- Other info: Collaborate with a supportive team and participate in exciting annual company events.
The predicted salary is between 28800 - 43200 £ per year.
Job Reference: FJ-vnm8x
Location: Hailsham, East Sussex
Benefits: 23 days annual leave
Working hours: Monday - Friday 8am - 4pm
Languages: Spanish and English required
HRGO Recruitment's client is a fast-growing business operating on SAP and rapidly expanding its presence across Europe. They are on a mission to reimagine customer service by leveraging technology, automation, and continuous process improvement to deliver best-in-class support.
We are seeking a highly motivated and customer-focused individual who is fluent in Spanish and English to join the customer service team. The successful candidate will play a crucial role in ensuring our client's Spanish-speaking customers receive the highest level of service and support.
The position is ideal for someone who is process-orientated, enjoys working with data manipulation and ideally, has experience using order management systems and enjoys problem solving to root out and correct root causes of issues that prevent a smooth flow of customer orders into fulfilment.
Key Responsibilities:- Provide outstanding customer service to our Spanish-speaking clients via phone, email, and live chat.
- Resolve customer inquiries and issues efficiently and in a friendly manner.
- Communicate clearly and professionally with customers to ensure satisfaction and maintain a positive company image.
- Collaborate with team members to improve customer service processes.
- Maintain updated records of customer interactions and feedback.
- Compile and generate sales reports, including sales performance, customer data and order trends.
- Accurately process orders (for internal and external customers), returns, and exchanges, keeping company databases up to date with accurate information.
- Monitor inventory levels.
- Support the Credit Risk Team with customer communication.
- Fluency in both Spanish and English (spoken and written) is mandatory.
- Proficiency in using office software, spreadsheets and CRM systems is essential.
- Experience in dealing with large language models is desirable.
- Ability to manage difficult customers with patience and professionalism.
- Excellent communication and interpersonal skills.
- Prior experience in a customer service role is preferred.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in basic computer applications and customer management software.
- Excellent literacy and numeracy skills.
- Knowledge of Power BI or equivalent.
Join us in providing world-class service to our clients' valued Spanish-speaking customers! Apply today!
Customer Service Representative - Spanish Speaking employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Spanish Speaking
✨Tip Number 1
Brush up on your Spanish and English communication skills. Since this role requires fluency in both languages, practice speaking and writing in a professional context to ensure you can handle customer inquiries effectively.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and solutions. Understanding typical issues that Spanish-speaking customers face will help you respond quickly and confidently during interviews.
✨Tip Number 3
Gain experience with CRM systems and order management software. If you haven't used these tools before, consider taking online courses or tutorials to get comfortable with them, as they are essential for the role.
✨Tip Number 4
Showcase your problem-solving skills. Prepare examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your ability to handle challenges in a customer service environment.
We think you need these skills to ace Customer Service Representative - Spanish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both Spanish and English, as well as any relevant customer service experience. Emphasise skills like problem-solving and data manipulation that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both languages. Mention specific examples of how you've resolved customer issues in the past.
Highlight Relevant Skills: In your application, focus on your proficiency with office software, CRM systems, and any experience you have with order management systems. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your language skills shine through, especially since the role requires strong communication abilities in both Spanish and English.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Language Skills
Since fluency in both Spanish and English is mandatory, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Discuss any previous experience you have in customer service roles. Share specific examples of how you've resolved customer issues or improved service processes. This will show that you understand the importance of customer satisfaction and can contribute positively to the team.
✨Familiarise Yourself with Technology
The role involves using order management systems and CRM software. Brush up on your knowledge of these tools, especially if you have experience with similar systems. Being able to discuss your proficiency will demonstrate your readiness to adapt to their technology-driven environment.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of past situations where you successfully resolved a customer issue or improved a process. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
