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- Tasks: Be the friendly first point of contact for our customers and resolve their queries.
- Company: Freddie's Flowers is a B Corp dedicated to making every day special with fresh flowers.
- Benefits: Enjoy 28 days annual leave, hybrid working, and discounted flowers for friends and family.
- Why this job: Join a fast-growing team where your voice matters and help spread joy through flowers.
- Qualifications: Excellent communication skills and a passion for helping people are essential.
- Other info: This role requires in-office work at least two days a week.
The predicted salary is between 24000 - 36000 £ per year.
Freddie's Flowers was founded by Freddie Garland in October 2014 with one ambition: to change people's relationship with flowers. We believe flowers aren't only for grand occasions, but they make every day special, inspiring creativity and sparking joy. Our starting point was our direct-to-consumer subscription model, helping us grow a loyal UK following. We launched in Germany in 2020, and then in 2021 we secured significant backing from The Craftory, a like-minded purpose-led global investment house, helping us expand, develop and grow. 2023 saw us start our gifting service - bringing the best of Freddie's Flowers to everyone who needs it (even last minute!). From the seed of an idea we continue to flourish; we're now a B Corp organisation. And our mission unchanged: to deliver the best, freshest, highest quality flowers - with the least waste.
This role requires you to be in the office a minimum of two days a week.
About The Role: This is a really exciting opportunity to join a fast-growing company. Freddie's Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy. You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution.
What You'll Be Doing:
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
Requirements:
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
Nice to have:
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
The Future: Our Customer Service Team has seen a lot of growth and development over the last year, and we want to continue to push for the highest levels of customer service. You will be integral to this, and your voice heard across the company on how we support our customers.
Benefits:
- 28 days annual leave
- 3% employers pension contribution
- Life Assurance (4x annual salary)
- Option to buy extra holiday days
- Discounted flowers for friends/family
- Hybrid Working
- Learning and Development Support
- Cycle to work scheme
- Employee Assistance Programme
- Medicash
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events
Inclusion: Freddie's Flowers recognises our success is dependent on the success of our people. Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Customer Service Agent, London, UK employer: Freddies Flowers
Contact Detail:
Freddies Flowers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent, London, UK
✨Tip Number 1
Familiarise yourself with Freddie's Flowers and their mission. Understanding their commitment to quality and sustainability will help you connect with their values during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Think about how you would handle difficult customers or upselling situations, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Network with current or former employees of Freddie's Flowers on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in a candidate, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about team dynamics or how they measure customer satisfaction can show that you're proactive and engaged.
We think you need these skills to ace Customer Service Agent, London, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Freddie's Flowers is looking for in a Customer Service Agent. Highlight key skills such as excellent interpersonal skills, problem-solving abilities, and a friendly writing manner.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for flowers and customer service. Use a friendly yet professional tone, and provide examples of how you've successfully resolved customer issues in the past.
Showcase Your Team Spirit: Freddie's Flowers values teamwork, so mention any experiences where you collaborated with others to achieve a common goal. This will demonstrate your ability to work well within a team and contribute positively to the company culture.
How to prepare for a job interview at Freddies Flowers
✨Show Your Passion for Flowers
Freddie's Flowers is all about making every day special with flowers. Make sure to express your genuine interest in flowers and how they can brighten people's lives during the interview.
✨Demonstrate Your Customer Service Skills
As a Customer Service Agent, you'll be the first point of contact for customers. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Be Ready to Upsell
The role involves upselling flowers and services. Think of ways you could encourage customers to consider additional products or services, and be prepared to discuss these strategies in your interview.
✨Highlight Teamwork and Communication
This position requires collaboration within the team. Share examples of how you've worked effectively in a team setting and communicated well with colleagues to achieve common goals.
