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For Companies At a Glance
- Tasks: Lead the development of product learning strategies and manage a dynamic team.
- Company: Currys is the UK's leading tech retailer, passionate about helping everyone enjoy amazing technology.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and fantastic discounts on tech.
- Why this job: Shape your career while making a real impact on people and the planet.
- Qualifications: Experience in managing teams and designing effective learning initiatives is essential.
- Other info: Hybrid working with in-person meetings 2-4 times a month.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Product Learning Manager will play a critical role to lead the development and execution of the UK&I Product Learning strategy for the business. The role will have the responsibility for managing a small product learning team who will be instrumental in ensuring our stores teams have the knowledge and skills necessary to provide expert advice and product knowledge to our customers.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Role overview:
- Key Role Responsibilities:
- Develop and implement a product learning strategy aligned to business goals and will ensure good customer outcomes.
- Conduct learning needs analysis to identify knowledge and skill gaps related to new and existing technology products.
- Lead the design and development of engaging and effective learning content including e-learning modules, videos, documents and instructor led training materials.
- Evaluate and select learning technologies and tools (LMS, AI authoring, video platforms) to optimise learning delivery.
- Establish and track key learning metrics to measure the effectiveness and impact of learning programs.
- Communicate effectively with stakeholders on learning plans, progress and results.
- Overall accountability for the product learning team, fostering a collaborative and high-performing environment.
Key Skills & Experience:
- Experience of managing a high-performing team of product learning specialists.
- Highly collaborative and able to build strong working relationships.
- Proven track record of designing product learning initiatives that have delivered clear business results.
- Creative and innovative in developing engaging learning experiences.
- Experience with various learning content development tools.
- Excellent stakeholder engagement, management and influence.
- Experience of managing external vendors.
- Competent analytical & numeric capabilities, including budget management.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
- Private Medical Insurance.
- Life Assurance.
- Fantastic Colleague Discounts on Tech with Currys and iD Mobile.
- Access to Champion Health.
- Hybrid Working (with an expectation to meet in person 2-4 times per month).
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.
We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
Senior Product Learning Manager employer: Dixons Carphone
Contact Detail:
Dixons Carphone Recruiting Team
careers@currys.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Learning Manager
✨Tip Number 1
Familiarise yourself with the latest trends in product learning and technology. This will not only help you understand the role better but also allow you to discuss innovative ideas during interviews, showcasing your passion for the field.
✨Tip Number 2
Network with professionals in the product learning space, especially those who have experience in retail tech. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and developed learning strategies in the past. Highlighting measurable outcomes from your previous roles can demonstrate your capability to deliver results.
✨Tip Number 4
Research Currys' values and recent initiatives related to product learning and customer service. Tailoring your conversation to align with their mission can show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Senior Product Learning Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Product Learning Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your experience in managing teams, developing learning strategies, and any relevant technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're passionate about the role and how your background makes you a perfect fit. Use specific examples from your past work to demonstrate your achievements in product learning.
Highlight Stakeholder Engagement: Since effective communication with stakeholders is crucial for this role, make sure to include examples of how you've successfully engaged and influenced stakeholders in previous positions. This will showcase your ability to build strong working relationships.
How to prepare for a job interview at Dixons Carphone
✨Understand the Product Learning Strategy
Before your interview, make sure you have a solid grasp of the product learning strategy that Currys employs. Familiarise yourself with their approach to training and development, and think about how your experience aligns with their goals.
✨Showcase Your Team Management Skills
As a Senior Product Learning Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing high-performing teams, including specific examples of how you've fostered collaboration and achieved results.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with stakeholders. Think of examples where you've successfully communicated learning plans and progress, and how you've influenced decision-making within an organisation.
✨Demonstrate Your Creativity in Learning Development
Currys values innovative learning experiences. Be ready to share examples of creative learning initiatives you've designed, particularly those that have led to measurable business outcomes. Highlight any tools or technologies you've used in the process.
