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- Tasks: Help customers choose eyewear and perform fittings, adjustments, and pre-screening eye exams.
- Company: Join Vision Express, a leading optical retailer with over 550 stores in the UK and Ireland.
- Benefits: Enjoy flexible hours, free eyewear, bonuses, and discounts for friends and family.
- Why this job: Be part of a mission to enhance lives through better vision while working in a fun team environment.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through the OneSight EssilorLuxottica Foundation.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we’d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we’re sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
- Great communication and rapport building to translate professional terminology into language understandable to patients
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
- Ability to work as part of a team, with colleagues across the whole store
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Confidence, passion, drive and enthusiasm
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
- Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus
- Targeted incentives
- Life Assurance - 2 x your basic annual salary
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about different frames, lenses, and brands will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to effectively assist customers who may not be familiar with technical jargon, ensuring they feel comfortable and informed.
✨Tip Number 3
Showcase your customer service skills by volunteering or working in retail environments. Gaining experience in fast-paced settings will help you develop the ability to handle pressure and challenging situations with ease.
✨Tip Number 4
Network with current or former employees of Vision Express. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you assisted customers, handled queries, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of optical products. Mention how your skills align with Vision Express's mission to provide excellent service and enhance customers' lifestyles.
Showcase Communication Skills: Since the role requires great communication, include examples of how you've effectively communicated with customers in the past. This could be through resolving issues or explaining complex information in an understandable way.
Highlight Teamwork Experience: Mention any experiences where you successfully worked as part of a team. This is crucial for the Retail Optical Assistant role, so provide specific examples that demonstrate your ability to collaborate and support colleagues.
How to prepare for a job interview at Vision Express
✨Showcase Your Customer Service Skills
As a Retail Optical Assistant, excellent customer service is key. Prepare examples of how you've successfully assisted customers in the past, focusing on your ability to understand their needs and provide tailored solutions.
✨Demonstrate Product Knowledge
Familiarise yourself with common optical products, including frames and lenses. Be ready to discuss how you would inform customers about these products and help them make informed choices.
✨Practice Communication Techniques
Effective communication is crucial in this role. Practice explaining complex optical terms in simple language, ensuring you can build rapport with customers and make them feel comfortable.
✨Prepare for Teamwork Scenarios
Vision Express values teamwork, so think of examples where you've successfully collaborated with others. Be prepared to discuss how you handle pressure and support your colleagues in a fast-paced environment.
