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- Tasks: Sell cruise holidays and create bespoke itineraries for customers.
- Company: Join Cruise 1st, a leading online cruise retailer with a global presence.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and educational trips.
- Why this job: Be part of a dynamic team in a vibrant industry with growth opportunities.
- Qualifications: Experience in selling cruises or bespoke itineraries is essential.
- Other info: Work from home and enjoy flexible hours while exceeding sales targets.
The predicted salary is between 28000 - 42000 £ per year.
Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, headquartered in vibrant Hamburg, Germany! We're not just a travel company; we're trailblazers in the cruise industry, with a presence spanning five countries, united by a passion for global growth. In the United Kingdom, we proudly operate under the distinct brand: Cruise1st.
The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.
Responsibilities:- Converting incoming calls, emails, and web chats into bookings to meet personal sales targets.
- Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers' specific requirements including selling cruises, flights, hotel stays, and land tours.
- Upselling and booking ancillary products and services where appropriate.
- Providing excellent call quality compliant with current industry regulations e.g. GDPR.
- Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
- Remaining aware of current offers, promotions, discounts, and marketing campaigns and using this information to maximise sales opportunities.
- Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in-house training, and being aware of current industry trends.
- Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
- Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at the time of original booking.
- Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.
- Previous experience selling cruises or bespoke long-haul itineraries essential.
- Self-driven to work towards and exceed targets.
- Past telephone sales experience preferably in travel retail or tour-operating.
- Dynamic packaging experience preferred.
- Passionate and enthusiastic about selling cruises.
- Homeworking experience preferred.
- Good cruise and travel product and system knowledge.
- Previous experience of using Amadeus/GDS flight systems preferred but not essential.
- Competitive basic salary plus lucrative bonus scheme. OTE £35K - £45K+.
- Access to an employee discount platform which offers savings on many different providers.
- Access to all cruise line incentive schemes e.g., Shine Rewards, Myclubroyal etc.
- Contributory company pension scheme.
- Educational cruise trips and ship visits.
- Discounts on cruises & holidays for family and friends.
- Refer a friend bonus.
Cruise Sales Consultant (f/m/x) employer: Dreamlines GmbH
Contact Detail:
Dreamlines GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Sales Consultant (f/m/x)
✨Tip Number 1
Familiarise yourself with the cruise industry and current trends. This knowledge will not only help you in conversations with potential customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your sales pitch! Since this role heavily relies on converting leads into bookings, honing your telephone sales skills can make a significant difference. Role-play with friends or family to build confidence.
✨Tip Number 3
Network with current or former employees in the cruise industry. They can provide valuable insights about the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest promotions and offers from various cruise lines. Being knowledgeable about these can give you an edge in discussions with customers and show your commitment to maximising sales opportunities.
We think you need these skills to ace Cruise Sales Consultant (f/m/x)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in the travel or cruise industry. Emphasise any previous roles where you exceeded sales targets or provided exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the cruise industry and your enthusiasm for the role. Mention specific experiences that demonstrate your ability to sell bespoke itineraries and provide excellent customer service.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as dynamic packaging, upselling, and familiarity with booking systems like Amadeus. Provide examples of how you've successfully used these skills in past positions.
Research Cruise 1st: Familiarise yourself with Cruise 1st and its offerings. Understanding their unique selling points and current promotions will help you tailor your application and show your genuine interest in the company.
How to prepare for a job interview at Dreamlines GmbH
✨Know Your Cruise Lines
Familiarise yourself with the various cruise lines and their offerings. Being able to discuss specific itineraries and unique features will demonstrate your expertise and passion for the industry, making you stand out as a candidate.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, particularly in travel or retail. Highlight any achievements in meeting or exceeding targets, and be ready to share examples of how you've successfully converted leads into bookings.
✨Demonstrate Customer Service Excellence
Be prepared to talk about how you build rapport with customers and provide exceptional service. Share specific examples of how you've handled challenging situations or gone above and beyond to ensure customer satisfaction.
✨Stay Updated on Industry Trends
Research current trends in the cruise industry, including popular destinations and emerging cruise lines. Showing that you're informed about the market will reflect your commitment to the role and your ability to maximise sales opportunities.
