Hotel Manager

Atlas Hotels is hiring a Hotel Manager at Holiday Inn Express Peterborough .

Do you have previous experience leading a team in a hotel operations environment? Our Hotel Managers are key to the success of our hotels; they create a rewarding workplace for staff and ensure guests have a great experience. Successful Hotel Managers focus on employee engagement and guest satisfaction while being responsible for running a profitable, safe, and well-maintained hotel.

In return, you will receive excellent benefits including:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton, Holiday Inn) at only £25 per night, with 50% off food and drinks for leisure stays
• Worldwide employee discount at 5,000+ IHG Hotels globally
• A free stay worth £100 on your work anniversary, plus a bonus cash payment as a thank you
• Holiday allowance, increasing with service length
• Atlas Friends & Family Discount, up to 45% off for friends and family
• Monthly cash rewards via our recognition platform
• HSF Health Plan, free for employees, offering discounts on dental, optical, and health costs
• Access to HSF Perkbox with deals and discounts from major brands
• Online GP service, free counselling, and wellness support with a 24-hour helpline
• Auto-enrolment pension scheme through The Peoples Pension
• Free parking (subject to hotel facilities)
• Performance-related bonus up to 20%

What does a Hotel Manager do?

Your Team:

• Responsible for team performance, development, and retention, understanding what motivates your team and how to lead, engage, motivate, and recognize them
• Role model Atlas values, communicate purpose, priorities, and targets regularly
• Foster a learning culture, focusing on learning, feedback, growth, and skill development
• Manage recruitment and onboarding, ensuring thorough induction and positive probationary experience
• Reward performance consistently and fairly to maintain a culture of recognition
• Manage performance and address issues tactfully, respecting employees\’ personal lives and ensuring fair rotas
• Ensure team adherence to Atlas SOPs at all times

Your Guests and Your Hotel:

• Ensure guests have a great experience, would stay again, and recommend the hotel
• Model excellent guest interactions daily, support service recovery, and ensure guest satisfaction
• Interpret guest feedback, identify trends, and develop action plans to improve satisfaction scores
• Ensure the hotel passes all evaluations and audits successfully

Required Experience:

• Leadership experience in a fast-paced, customer-facing environment
• Cost management experience aligned with KPIs
• Experience working with clear frameworks and SOPs
• Leading diverse operational teams
• Coaching team members to reach their potential and managing tough conversations

Required Skills:

• Leadership and motivation skills
• Engagement and motivational practices knowledge
• High emotional intelligence
• Effective communication skills
• Organizational skills
• Excellent customer service skills
• Drive for continuous improvement

Applicants will complete an online psychometric test as part of the process, which provides insights into strengths and areas for development, enhancing self-awareness and workplace relationships.

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