Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers and sell Hermès fragrance and beauty products with passion.
- Company: Join the prestigious Hermès team at Selfridges, a leader in luxury goods.
- Benefits: Enjoy a dynamic work environment and gain valuable experience in luxury retail.
- Why this job: Be part of a growing brand, inspire customers, and enhance your sales skills.
- Qualifications: Two years in cosmetics sales and a strong interest in beauty products required.
- Other info: This is a nine-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an experienced Brand Ambassador to join the Hermès Fragrance & Beauty team in Selfridges London W1 on a nine month fixed term contract. This position will report to the Counter Business Manager and will advise on and sell the house's fragrance and cosmetics products with enthusiasm to an international clientèle. Hermès Parfums ranges and Beauty line is growing. In this context, you will be responsible for promoting our olfactory creations and introducing customers to the Hermès Beauty range.
PRINCIPAL ACTIVITIES:
- Greet all customers warmly on the store floor
- Listen attentively to customers' requirements, provide a quality service and advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- Demonstrate an excellent knowledge of the house's products and achieve additional sales alongside the product(s) initially chosen by the customer.
GENERAL DUTIES:
- Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office
Education and/or work experience:
- You have at least two years' higher education in cosmetics sales
- You have at least two years' successful experience in a cosmetics sales post for a well-known quality house or retailer
Expertise:
- You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English
Personal and environmental presentation:
- Pay close attention to the cleanliness and tidiness of the sales space
- Ensure you are always highly presentable
- Ensure an enthusiastic approach and have engaging interpersonal skills
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- Enjoy a challenge and thrive in a fast paced sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Have a good awareness of colour and make up application techniques
Brand Ambassador Selfridges w1 - Hermès Parfums & Beauté FTC employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador Selfridges w1 - Hermès Parfums & Beauté FTC
✨Tip Number 1
Familiarise yourself with Hermès' fragrance and beauty products before your interview. Understanding the brand's history, values, and product range will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions effectively, showcasing your ability to inspire and assist clients in making their choices.
✨Tip Number 3
Network with current or former employees of Hermès or similar luxury brands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Stay updated on the latest trends in cosmetics and fragrances. Being knowledgeable about current market trends will not only impress during interviews but also enhance your ability to connect with customers and recommend products effectively.
We think you need these skills to ace Brand Ambassador Selfridges w1 - Hermès Parfums & Beauté FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cosmetics sales, particularly with well-known brands. Emphasise any specific achievements or skills that align with the role of a Brand Ambassador.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cosmetics and fragrances. Mention your understanding of Hermès products and how you can contribute to enhancing customer experiences at Selfridges.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully engaged with customers in previous roles. Highlight your ability to inspire and create memorable experiences through storytelling.
Demonstrate Your Knowledge: Include specific details about your knowledge of cosmetics and fragrance products. Mention any relevant training or certifications that demonstrate your expertise in the beauty sector.
How to prepare for a job interview at Hermès
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for cosmetics and fragrances during the interview. Share personal experiences or stories that highlight your interest in the beauty industry, as this will resonate well with the hiring team.
✨Demonstrate Product Knowledge
Prepare yourself by researching Hermès' fragrance and beauty products. Be ready to discuss specific items, their unique features, and how they can benefit customers. This shows that you are proactive and genuinely interested in the brand.
✨Engage with Customer Scenarios
Anticipate questions about customer interactions and be prepared to role-play scenarios. Think about how you would greet a customer, listen to their needs, and suggest products. This will showcase your interpersonal skills and service-oriented mindset.
✨Highlight Team Spirit
Since teamwork is essential in this role, share examples of how you've collaborated with colleagues in previous positions. Emphasise your willingness to share knowledge and support others, which aligns with the company’s values.
