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- Tasks: Be the friendly face of our dealership, helping customers with service and repairs.
- Company: Join a reputable automotive company known for excellent customer service.
- Benefits: Enjoy opportunities for internal promotions and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction while growing your career in the automotive industry.
- Qualifications: Previous dealership customer service experience and a full UK driving license are required.
- Other info: This role offers a chance to upsell services and engage directly with customers.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor Vacancy – York As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle. Upselling of additional works, service plans and warranties. Opportunities for internal promotions are available within this company for the right applicants. Previous dealership customer service experience is essential, and you must hold a full UK driving license. …
Automotive Service Advisor employer: Just Recruitment Solutions Limited
Contact Detail:
Just Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with the specific services and vehicles offered by the dealership. This knowledge will help you confidently address customer inquiries and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Being able to showcase your ability to remain calm and professional under pressure can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in upselling or customer service roles. Be prepared to discuss specific examples of how you've successfully increased sales or improved customer satisfaction in past positions.
✨Tip Number 4
Research the company culture and values of the dealership. Tailoring your responses to align with their mission can demonstrate your genuine interest in becoming a part of their team.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a dealership environment. Emphasize any previous roles where you managed customer inquiries and ensured satisfaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and professional demeanor. Mention specific examples of how you've dealt with customer requirements efficiently and courteously in the past.
Highlight Relevant Skills: In your application, emphasize skills such as communication, problem-solving, and the ability to upsell services. These are crucial for a Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Just Recruitment Solutions Limited
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Highlight your previous experience in customer service, especially in a dealership setting. Share specific examples of how you've handled customer inquiries and resolved issues efficiently.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally. Be prepared to discuss how you would handle various customer interactions, whether in person, over the phone, or via email.
✨Understand the Technical Aspects
While you don't need to be a mechanic, having a basic understanding of automotive services and repairs will help you communicate effectively with both customers and workshop teams. Brush up on common vehicle issues and service plans to show your knowledge.
✨Prepare for Upselling Scenarios
Upselling is part of the job, so think about how you can present additional services or warranties to customers. Prepare some strategies or examples of how you've successfully upsold in the past, focusing on the benefits to the customer.
