Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via phone and online, resolving queries and service requests.
- Company: Join a dynamic telecommunications company focused on customer experience in Guernsey.
- Benefits: Enjoy a collaborative team environment with opportunities for personal development.
- Why this job: Be part of a forward-thinking team passionate about technology and customer service excellence.
- Qualifications: Strong communication skills, empathy, and a passion for helping others are essential.
- Other info: Only applicants residing in Guernsey with a valid working permit will be considered.
The predicted salary is between 24000 - 36000 £ per year.
Our client is seeking a Customer Services Advisor to join their Customer Experience Team in Guernsey. The role involves working 37 hours per week on a shift rota basis.
About the Role
We are looking for candidates who are enthusiastic about future technologies and change, interested in global opportunities and personal development, and eager to work in a collaborative team environment.
Ideal Candidate Skills
- Passion for delivering excellent customer service and achieving customer-focused outcomes
- High levels of empathy and excellent verbal and written communication skills
- Ability to simplify complex information for customers
- Well-organized, methodical, and accurate in work
- Self-motivated with a sense of responsibility to resolve customer issues efficiently
Key Responsibilities
- Provide professional and efficient support to customers via phone or online
- Handle customer queries, faults, and service requests
- Strive for customer excellence by ensuring all interactions are friendly and efficient
Application Process
To apply, please send your CV to carla.whitham@ap-personnel.com or call 01481 743078. Note: Applications are only accepted from candidates residing in Guernsey with a valid Guernsey Resident Working Permit.
Customer Services Advisor, Telecommunications - Guernsey employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor, Telecommunications - Guernsey
✨Tip Number 1
Familiarise yourself with the latest telecommunications technologies and trends. This will not only help you in interviews but also show your enthusiasm for the industry, which is a key trait they are looking for.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you simplify complex information and improve your ability to handle customer queries effectively.
✨Tip Number 3
Demonstrate your empathy and customer service passion by preparing examples from your past experiences where you resolved customer issues successfully. This will highlight your suitability for the role.
✨Tip Number 4
Research the company’s values and customer service philosophy. Aligning your answers and approach during any discussions with their ethos will show that you are a great fit for their team.
We think you need these skills to ace Customer Services Advisor, Telecommunications - Guernsey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent customer service in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your passion for technology and customer service, and explain why you would be a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Empathy and Communication Skills
Prepare to showcase your empathy and communication abilities. You might be asked to role-play a customer interaction, so practice simplifying complex information and responding to customer concerns with understanding.
✨Highlight Your Organisational Skills
Since the role requires being methodical and accurate, be ready to discuss how you stay organised in your work. Mention any tools or techniques you use to manage your time and tasks effectively.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've resolved customer issues efficiently and be prepared to explain your thought process during those situations.
