Assistant Manager, Control, Design and Optimisation

Monitor and support a range of risk management processes and systems and interpret a range of data, managing the efficient and effective production of high quality analysis, anticipating stakeholder needs.

This is an opportunity to join the newly formed Consumer Lending Chief Controls Office team within the Consumer Lending Chief Operating Office, delivering a broad range of activities that focus on how Consumer Lending as a business manages its non-financial control environment.

We’re on an exciting journey and there couldn’t be a better time to join us with Resetting Risk being a key focus for 2025. We’re putting in place a fresh operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for managing the risks they face.

This means we’re changing how we do risk and control management, creating a team of control specialists to provide support to our risk and control owners to deliver great customer outcomes.

We’re building a team where our colleagues are valued and supported to become experts in what they do and grow their careers. We want colleagues to feel connected to our Group strategy and how their role fits into it, supporting Consumer Lending deliver its objectives for non-financial risk, safely.

Also delivering Resetting Risk will align risks with customer products and the processes that deliver them, offering an end-to-end 'Product Lifecycle' view of risks to Business Leaders and Product Owners. This enables them to make informed, risk-based decisions that ensure the best outcomes for customers.

This Assistant Manager role is within our Control Design & Optimisation team which is a core part of the Consumer Lending Chief Controls Office. The Control office team are focused on simplifying, optimising, and automating controls, using new technology, supporting CL achieve its goals and unlocking potential to go faster for our customers.

We provide data led control effectiveness insights to continually improve the CL control environment. The Chief Controls Office operates a team culture and you’ll be expected to work effectively as part of the wider team, collaborating to solve problems and sharing knowledge. There are always new issues and opportunities to resolve and leverage, so starting every day with a desire to grow, focus and change is critical to success in the role.

We’re looking for someone who can support a range of activities relating to end-to-end process mapping and documentation, identifying gaps and understanding where automation is possible. Ideally with experience in a related field (e.g. audit or risk & control management) or, alternatively, having gained capability through experience in a similar function along with:

• End to End Risk and Control mapping - Delivering prescribed outcomes by working with established control design, mapping, monitoring, and testing approaches. Along with mapping existing controls to applicable risks, identifying any controls which are key. As well as identifying issues or gaps within the business processes and then suggesting and implementing improvements to the control environment with guidance from senior colleagues.
• Control by Design - Understanding of CbD approach and key deliverables of each stage and facilitating the mapping and identification of opportunities to embed automated controls at the design stage.
• RCSA - Experience using the RCSA system and working with risk and control owner teams to help deliver against aligned customer, business, and strategic outcomes. Working with risk and control owner teams to investigate questions related to the existing control environment.

Values & Behaviours – Innovate to go faster by taking responsibility for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers. Demonstrate a growth learning mindset and open to new experiences to intentionally grow your individual and team skills.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.