Claims Manager – Financial & Professional Lines

Claims Manager – Financial & Professional Lines https://hdicareers.azurewebsites.net/Careers_Portal/JobDetail?postingtargetID=14849 About us HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role Accountable & responsible for managing HDI Specialty UK Branch’s portfolio of Financial & Professional Lines claims via referral and directly, ensuring that the best outcomes for our clients and business are achieved consistently. Managing, motivating and developing a high-performing divisional claims proposition and resource to be a well-reputed ‘London Market’ claims team; a claims proposition which proactively delivers a first-class claims experience to clients, brokers and internal stakeholders, in adherence with all guidelines, claims philosophy and procedures. To be divisional subject matter expert for all Financial & Professional Lines claims claims, providing specialist knowledge as required with regard to all classes of business considered under these divisions. To actively monitor accounts to ensure early and prudent best estimate reserves are in place & entered into systems, valid claims are settled promptly with a tight control of costs throughout lifecycle. Additionally, manage internal reserving process from claims perspective, providing claims insights in order to develop/retain profitable business. Support Claims Leadership Team to deliver the strategic objectives for the function. This includes managing business change, whilst executing the Claims Business Plan/Claims Transformation Plan initiatives. Key accountabilities To manage all claims arising from FNOL to settlement, with due consideration of subrogation/contribution where appropriate and tight costs control, along with people management of internal resource (within divisional team) to service these claims to required standards. Responsible for the quality and cost control management of expert service provider’s performance relevant to responsible lines of business. Accountable for team’s performance to maintain ‘green’ KPIs including, but not limited to: claims correspondence turnaround times within 3 days, accurate reserving, tight claims lifecycle times, prompt payment and no static claims. Identify skills gaps and training requirements of the team/direct reports. Provide the people within your team with the opportunities, training and experience to expand their knowledge and improve their skills. Ensure the performance of the team remains at an excellent standard. Accountable for ensuring all claims data is correct and up to date for responsible lines of business, regardless of how and where claims data is processed. Working with Claims Performance & Operations Team to identify and enhance the quality and value of processes for your area of work. To actively participate in business change to transform current claims proposition towards our vision for a future claims service model. Skills & experience Proven (15+ years) of Claims Market Experience or similar within Professional & Financial Risks Account management and people management experience A firm understanding of the key principles and practices of the London Market Must understand the claims process and its complexities and variations from first advice to final settlement Knowledge of the different broking procedures and claims reporting Up to date appreciation of the technical, legal and regulatory requirements of the role Desire for continuous improvement of self, team members & claims service to be ‘best version’ Capability to adapt and be flexible to change and evolving customer requirements and working practices Ability to coach, manage and mentor less senior staff Passionate about claims resolution and client experience; service-orientated Budget and costs control Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&IRE_Recruitment@hdi.global #J-18808-Ljbffr