Customer Service Advisor - Twilight shift

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Customer Service Advisor – Twilight shift, Cardiff

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Client:

Maximus

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2a042f61f676

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

General information

Job Posting Title: Customer Service Advisor – Twilight shift

Date: Monday, June 24, 2024

City: Cardiff

Country: United Kingdom

Working time: Part-time

Description & Requirements

This role involves working 5 evening shifts from 5pm to 10pm, across Monday to Sunday, including 1 in 4 weekends.

Join a great team

Maximus is a global organisation providing health and employment services to millions annually. In the UK, we employ around 5,000 people delivering impactful services such as assessments, health services, employability programs, and support.

The Customer Service Advisor will deliver exceptional service to our clients, working with diverse organisations from charities, third sector, and government sectors.

You will be required to:

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide telephone and multi-channel support with professionalism, adhering to all relevant policies, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Offer accurate and consistent information via multiple channels.
• Listen patiently, empathise, and demonstrate a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
• Work collaboratively to ensure high customer satisfaction.
• Promote continuous service improvement and respond positively to change.
• Research topics effectively to meet deadlines.
• Operate in compliance with company policies, HR practices, and regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
• Proven experience in delivering supportive services.
• Teamwork and collaboration skills.
• Data collection and recording expertise.
• IT literate, with full knowledge of MS Office and Windows-based databases.
• Self-organised workload planning.
• Excellent communication and interpersonal skills.
• Strong decision-making skills.
• Empathy at all levels.
• Complaint management and resolution skills.
• Emotional resilience.

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