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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure smooth order processing.
- Company: Ozparts specializes in distributing high-quality automotive components across Europe.
- Benefits: Enjoy remote work, a competitive salary, and a solid onboarding program.
- Why this job: Join a dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Previous experience in customer service and native-level English fluency required.
- Other info: Experience in the automotive industry is a plus!
The predicted salary is between 25000 - 38000 £ per year.
Ozparts is a logistical and sales platform that focuses on the distribution of high-quality Australian & US automotive components in Europe. Thanks to over 16 years of experience with joint logistics, warehousing and sales we provide synergies and economies of scale to both manufacturers and customers.
Currently we are seeking:
Customer Service Specialist – UK
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional service to both B2B and B2C clients.
- Monitor and update the status of open orders, ensuring customers are informed at every step.
- Process sales invoices and issue credit notes with accuracy and efficiency.
- Manage the return process, ensuring timely and smooth resolutions.
- Proactively address delayed deliveries, working to provide effective and timely solutions.
- Utilize ERP and CRM systems to manage customer interactions and maintain data accuracy.
- Coordinate transportation claims and collaborate with courier companies to resolve issues.
- Work closely with internal teams to ensure seamless communication and problem-solving.
- Prepare regular reports and updates for the supervisor to track progress and performance.
Requirements:
- Previous experience in a similar role.
- Native-level fluency in English with excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build and maintain positive relationships.
- A proactive, solution-oriented mindset with a strong sense of commitment and responsibility.
- Excellent organizational skills and the ability to work independently in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Experience in the automotive industry will be considered an advantage.
What We Offer:
- Remote work.
- An onboarding program to set you up for success in your role.
- A competitive salary range of £25,000 to £38,000 gross for the right candidate, based on your experience and qualifications.
- The chance to work in a fast-paced, forward-thinking organization where no two days are the same.
How to Apply: Please submit your resume and apply today.
Customer Service Specialist employer: Ozparts
Contact Detail:
Ozparts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the automotive industry, especially the logistics and sales aspects. Understanding the specific challenges and trends in this field will help you stand out during conversations with us.
✨Tip Number 2
Brush up on your ERP and CRM system knowledge. Being able to discuss your experience with these tools will demonstrate your readiness to manage customer interactions effectively.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. We value a proactive, solution-oriented mindset, so showcasing your problem-solving skills will be key.
✨Tip Number 4
Highlight your organizational skills and ability to work independently. In a fast-paced environment like ours, being able to manage multiple tasks efficiently is crucial.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist at Ozparts. Tailor your application to highlight relevant experiences that align with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and your proactive approach to problem-solving. Mention specific examples where you've successfully managed customer inquiries or resolved issues.
Highlight Relevant Skills: In your resume, emphasize your communication skills, organizational abilities, and any experience with ERP and CRM systems. If you have automotive industry experience, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your resume and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ozparts
✨Showcase Your Communication Skills
As a Customer Service Specialist, you'll be the primary point of contact for customers. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice articulating your thoughts clearly and concisely.
✨Highlight Your Problem-Solving Abilities
The role requires a proactive, solution-oriented mindset. Prepare examples from your previous experience where you successfully resolved customer issues or improved processes. This will show that you can handle challenges effectively.
✨Familiarize Yourself with ERP and CRM Systems
Since you'll be using ERP and CRM systems to manage customer interactions, it’s beneficial to mention any relevant experience you have with these tools. If you don’t have direct experience, express your willingness to learn quickly.
✨Demonstrate Your Organizational Skills
In a fast-paced environment, strong organizational skills are crucial. Be ready to discuss how you prioritize tasks and manage your time effectively, especially when handling multiple customer inquiries simultaneously.
