In-Custody Case Worker

In-Custody Case Worker

Salary:£26,460 Pro Rata (22.5 hours over 3 days)
Location: HMP Dovegate

Contract: Permanent

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker to join our team—someone with a rare mix of compassion, resilience, organisation, and flexibility. This role is for individuals who understand that rehabilitation isn\’t just about offering advice; it’s about proactively supporting someone on their journey.

About the Role:

In this role, you\’ll work within the prison, providing one-to-one support to a caseload of participants as they prepare for release or parole. As a key member of a dedicated team, you’ll help individuals overcome barriers, build confidence, and take meaningful steps toward rehabilitation.

This is a demanding yet deeply rewarding role. You\’ll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you.

What You\’ll Be Doing:

1. Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth.
2. 1-to-1 Support: Set and review goals while ensuring accurate and timely recording of progress.
3. Action Planning: Develop detailed plans identifying needs and barriers, supporting individuals through their transition.
4. Caseload Management: Manage multiple individuals, balancing their needs while maintaining administrative duties.
5. Quality Recording: Keep thorough, up-to-date records of all work on our IT system to ensure nothing is overlooked and progress is tracked.

What We Are Looking For:

• Communication Skills: Ability to engage, motivate, persuade, and listen—building strong connections with those you support.
• Safeguarding Awareness: Ability to identify safeguarding risks when supporting complex individuals, with full support following challenging interventions.
• IT and Administrative Skills: Keeping meticulous records to measure progress and ensure effective interventions.
• Resilience: Commitment to seeing results through, despite challenges and timeframes.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package that supports your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with options to trade for additional leave.
• EAP Support Programme: Available 24/7, including 6 free counselling sessions.
• Private Medical Insurance and Life Assurance.
• Up to 2 days of Community Giving (volunteering) annually to support causes meaningful to you.
• Eyecare Vouchers for glasses or eye care.
• Perks at Work: Exclusive discounts.
• Cycle to Work Scheme and Travel Season Ticket Loan.
• Long Service Awards to celebrate your commitment.
• Salary Finance: Financial education and advice.
• Options to purchase extra benefits like Critical Illness Cover and Dental Insurance.

Whilst we welcome applications from those with lived experience, this role requires an Enhanced Level 1 DBS Check. While awaiting the background check, you\’ll have opportunities to shadow colleagues, ask questions, and learn at your own pace.

At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realize their potential.

About Ingeus:

Ingeus partners with governments, employers, and communities to address social and technological challenges.

We pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued, and encouraged to grow. We support neurodiverse candidates and offer a clear, accessible application, screening, and interview process. For more information, contact us via email at jkumar@ingeus.co.uk.

If you’re passionate and believe you have what it takes, don’t delay—apply today!

Note: This role may close early if we receive enough applications.

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