Customer Retentions Advisor

Job Title: Customer Retentions Advisor
Location: Tachbrook Park, Warwick
Contract Type: Permanent, Full-time
Salary: Up to £26,000 (Dependent on experience)

Join Calor as a Customer Retentions Advisor

Are you driven by customer satisfaction and passionate about creating strategies that build lasting loyalty? At Calor, we’re looking for a Customer Retentions Advisorto join our team in Warwick, playing a key role in strengthening customer relationships and reducing churn.

You’ll work closely with Internal Sales, Marketing, and Customer Experience teams to develop data-led initiatives that ensure our customers continue to enjoy the benefits of choosing Calor. If you thrive in a collaborative environment and enjoy solving challenges creatively, this could be the perfect opportunity for you.

What You’ll Be Doing

• Lead retention activities to reduce churn and enhance customer loyalty.

• Analyse customer behaviours, preferences, and data to inform targeted campaigns.

• Design and implement retention and loyalty programmes aligned with business objectives.

• Monitor and report on retention metrics, adjusting strategies to optimise outcomes.

• Proactively resolve customer issues, delivering high-quality support and care.

• Contribute to customer communication strategies, ensuring clarity and consistency.

• Support the Tank Transfer Team during peak periods and market transitions.

• Travel occasionally to Calor sites to build relationships and deepen customer insights.

What We’re Looking For

• Customer-facing experience is highly desirable.

• Experience in internal sales or customer service, with strong CRM system knowledge.

• Excellent communication and influencing skills, with a collaborative mindset.

• Ability to remain resilient and professional in fast-paced or high-pressure environments.

• A positive, proactive approach to customer engagement and problem-solving.

• Determination to meet retention targets while building strong internal and external relationships.

Skills & Competencies

• Effective listener and confident communicator.

• Strong relationship-building and conflict resolution abilities.

• Innovative, with a creative approach to campaign development.

• Results-oriented, with a focus on continuous improvement.

• Commercially aware, with a strong understanding of customer value and retention.

What’s In It for You?

• 25 days annual leave plus 8 Bank Holidays

• Holiday Purchase Scheme

• Private Medical Insurance

• Company pension scheme (Salary sacrifice – single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)

• Life Assurance

• Staff Discounts on Gas

• Shopping Discounts

Explore the full range of benefits we offer:
? Calor Careers – Benefits

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