Assistant Business Manager Selfridges w1 - Hermès Parfums & Beauté

A rare and exciting opportunity has arisen for an experienced Assistant Business Manager to join the high performing Hermès perfumes and beauty team at our Selfridges London W1 counter.

PURPOSE OF THE ROLE: Working alongside the Counter Business Manager to deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating the store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database. Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations. Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.

MAIN RESPONSIBILITIES:

• Demonstrate exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
• Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
• Contribute to quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
• Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
• Ensure delivery of retail sales targets and KPIs, contribute to coaching and developing the team and providing consistent informal feedback through daily conversations, team briefs, 1-2-1s and monthly catch ups.
• Effective, collaborative management of staff from partner agencies and monitoring of instore sales performance.
• Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team.

Key Competencies/Technical Skills:

• Experience in managing beauty consultants.
• Ability to lead and develop effective, high performing teams.
• Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
• Ability to be both proactive and reactive as required, with an agile mindset.
• Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
• Makeup and fragrance training preferred.
• Strong communication skills - in person, digitally and remotely.
• Ability to define targets and goals with your team, articulate them and review performance with your team.
• Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
• Competent IT skills (Outlook and MS Office).

Profile:

• Confident and articulate, with an ability to liaise with stakeholders across all levels.
• Self-aware and self motivated.
• Ability to manage frustrations and resolve challenges in a considered and time-sensitive way.
• Work to high standards and leads by example.
• Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
• Immaculate presentation standards, reflecting a luxury brand and aspirational grooming.
• One team mentality, contributing to a collaborative, innovative and special Hermès Parfums GB family.