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- Tasks: Manage customer volumes and ensure high service standards while working nights.
- Company: Join Maritime Transport, a leading logistics company with a dynamic work environment.
- Benefits: Enjoy 25 days holiday, life assurance, and discounts on MSC cruises from day one.
- Why this job: Be part of a fast-growing team with opportunities for career progression and a positive impact.
- Qualifications: Excellent communication skills and IT knowledge are essential; transport experience is a plus.
- Other info: Entry-level position with a chance to win £1,000 weekly in the Maritime Lottery.
The predicted salary is between 24000 - 36000 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our East Midlands Gateway to help us to develop our ambitious plans. This role’s shifts are based on Nights (Monday to Friday).
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
You’ll be working for one of the market leaders.
Duties & Responsibilities
- Managing our customers daily volumes.
- Dealing internally with Maritime staff to manage any issues or problems.
- Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.
- An understanding of the transport industry would be preferred but not essential.
- Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers.
- A working knowledge of IT systems and Microsoft Excel is essential for the role.
The Company
Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,000 personnel across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
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Night CSU Operator employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night CSU Operator
✨Tip Number 1
Familiarise yourself with the transport industry, even if it's not essential. Understanding the basics of logistics and customer service in this field can give you an edge during interviews.
✨Tip Number 2
Highlight your communication skills. Since the role involves dealing directly with customers and internal staff, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Brush up on your IT skills, especially Microsoft Excel. Being proficient in these tools is crucial for managing daily volumes and reporting, so be prepared to discuss your experience with them.
✨Tip Number 4
Network with current or former employees of Maritime Transport. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Night CSU Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night CSU Operator. Highlight your relevant experience in customer service and any knowledge of the transport industry in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills and proficiency in IT systems, particularly Microsoft Excel, as these are essential for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work for Maritime Transport and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Maritime Transport Ltd
✨Understand the Role
Make sure you thoroughly read the job description for the Night CSU Operator role. Familiarise yourself with the key responsibilities, such as managing customer volumes and maintaining high standards of service. This will help you tailor your answers to demonstrate how your skills align with what Maritime Transport is looking for.
✨Showcase Communication Skills
As this role involves dealing directly with customers and internal staff, it's crucial to highlight your communication skills during the interview. Prepare examples of how you've effectively resolved issues or provided excellent customer service in previous roles.
✨Demonstrate IT Proficiency
Since a working knowledge of IT systems and Microsoft Excel is essential, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using Excel, such as data analysis or reporting, to show your competence.
✨Research the Company
Take some time to learn about Maritime Transport's history, values, and recent developments. Being knowledgeable about the company will not only impress your interviewers but also help you understand how you can contribute to their ambitious plans.
