Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via email, phone, and chat to provide top-notch support.
- Company: Join VF Corporation, a global leader in apparel with iconic brands like The North Face and Vans.
- Benefits: Enjoy hybrid work, 50% employee discount, health initiatives, and 25+ days holiday.
- Why this job: Be part of a purpose-driven team that values sustainability and customer satisfaction.
- Qualifications: Fluent in German and English, with a passion for customer service and flexibility.
- Other info: Work in a diverse environment that celebrates authenticity and offers growth opportunities.
The predicted salary is between 19500 - 29500 £ per year.
Salary: £24,500
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer Service Team in Nottingham.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland, Dickies. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.
Let's talk about the role. If you are fluent in verbal and written German and English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference:
- Communicating with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
Skills to success:
- Fluent in German and English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
What's in it For You:
We offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates:
- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity:
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you.
Customer Care Advisor - German Speaking employer: VF Corporation
Contact Detail:
VF Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - German Speaking
✨Tip Number 1
Familiarise yourself with VF Corporation's brands and values. Understanding their mission to promote sustainable lifestyles will help you align your responses during interviews, showcasing your enthusiasm for their purpose.
✨Tip Number 2
Practice your German and English communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle inquiries effectively.
✨Tip Number 3
Research common customer care challenges in the eCommerce sector. Being able to discuss potential solutions or improvements during your interview will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former employees of VF Corporation on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may set you apart during the application process.
We think you need these skills to ace Customer Care Advisor - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in both German and English. Use specific examples that demonstrate your ability to communicate effectively and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of VF Corporation's values. Mention how your skills align with their purpose of promoting sustainable lifestyles and how you can contribute to their team.
Showcase Relevant Skills: In your application, emphasise your customer-focused approach and flexibility. Provide examples of how you've successfully handled customer queries in the past, particularly in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Advisor role.
How to prepare for a job interview at VF Corporation
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate clearly and effectively in both languages during the conversation.
✨Know the Company and Its Brands
Familiarise yourself with VF Corporation and its iconic brands like The North Face and Vans. Understanding their values and mission will help you align your answers with what they are looking for in a Customer Care Advisor.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples of how you would handle inquiries, complaints, or product information requests, showcasing your problem-solving skills and customer focus.
✨Showcase Your Flexibility
The job requires flexibility to meet changing needs. Be ready to discuss how you've adapted to different situations in previous roles, demonstrating your ability to thrive in a dynamic environment.
