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- Tasks: Support over 10,000 properties with calls and emails, ensuring excellent customer service.
- Company: Elogs simplifies electronic logging solutions for businesses, enhancing compliance and productivity.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Join a dynamic team, develop your problem-solving skills, and make a real impact in customer service.
- Qualifications: Customer service experience, excellent communication, and proficiency in Word and Excel required.
- Other info: Fixed shift pattern includes weekends; perfect for those seeking structured hours.
The predicted salary is between 28800 - 43200 £ per year.
Location: Si One, Parsons Green, St. Ives, Cambridgeshire, PE27 4AA
Job Type: Full time / Permanent
About Us
Elogs, part of the SRC division, specializes in electronic logging solutions. We aim to simplify and streamline how businesses manage logs and records, empowering organizations with innovative tools to enhance compliance and productivity.
About The Role
You will support over 10,000 properties across the UK via cloud software, handling calls and emails from residential and commercial clients. Your role involves liaising with tenants, landlords, facilities managers, and engineers, providing quick solutions and excellent customer service. The role requires working on a fixed shift pattern, including at least one weekend day, with shifts split into Early and Late hours as follows:
- Week 1: 07:30 - 15:30
- Week 2: 10:30 - 19:30
Key Duties
- Logging issues and requests in the internal system, providing reassurance and support
- Building relationships with customers
- Updating customers on progress
- Handling queries and following up
- Supporting colleagues during busy periods
- Delivering exceptional customer service
- Problem-solving
- Meeting Service Centre KPIs
About You
- Experience in customer service
- Excellent communication skills
- Ability to work in a fast-paced environment
- Attention to detail
- Problem-solving skills
- Calmness in urgent situations
- Proficiency in Word and Excel
- Experience in office or contact center roles
- Understanding of facilities management
Benefits
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Private medical insurance
- Health care plan
This job posting is active and accepting applications.
Property Service Administrator employer: The Software, Risk & Compliance Group (now Vantify)
Contact Detail:
The Software, Risk & Compliance Group (now Vantify) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Service Administrator
✨Tip Number 1
Familiarise yourself with the property management industry and electronic logging solutions. Understanding the basics of how these systems work will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this role. This will prepare you to demonstrate your problem-solving abilities and calmness under pressure when speaking with potential employers.
✨Tip Number 3
Research Elogs and their services thoroughly. Knowing their mission and values will allow you to tailor your responses in interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Be ready to discuss your experience with Word and Excel, as well as any previous roles in customer service or contact centres. Highlight specific examples where you've successfully managed customer queries or improved processes.
We think you need these skills to ace Property Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and skills required for the Property Service Administrator position. Tailor your application to highlight relevant experience in customer service and problem-solving.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any relevant office or contact centre roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or worked in fast-paced environments, showcasing your attention to detail and calmness under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Software, Risk & Compliance Group (now Vantify)
✨Showcase Your Customer Service Skills
Since the role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've had to think on your feet and solve problems quickly. This will show your potential employer that you can handle the fast-paced environment they operate in.
✨Familiarise Yourself with Facilities Management
Understanding the basics of facilities management can give you an edge. Research common issues that tenants and landlords face, and think about how you would address these in your role.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the company and the role. Inquire about their expectations for the position or how they measure success in customer service.
