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For Companies At a Glance
- Tasks: Join our team as an IT Technician, solving tech issues and supporting users daily.
- Company: TIEVA is a leading IT solutions provider focused on innovation and employee growth.
- Benefits: Enjoy perks like private medical insurance, generous holidays, and a £1000 referral bonus.
- Why this job: Be part of a supportive culture that values your ideas and offers career development.
- Qualifications: Experience in 1st line IT support and strong communication skills are essential.
- Other info: Modern office with games and outdoor areas; apply quickly to join our dynamic team!
The predicted salary is between 21500 - 23500 £ per year.
This is a great opportunity for an ambitious IT Technician to join an established and rapidly expanding team providing IT solutions and services across various industries.
Responsibilities
- Fault finding on networks and systems including Servers, Switches, Firewalls & Routers
- Repair of end-point systems
- Password resets, profile repairs, new starter setups, mail management
- Communicating technical information clearly to users
- Managing IT service desk operations
Candidate Profile
- Effective communication and strong customer relationship skills are crucial.
- Customer-first mentality
- Methodical problem solver with practical approach
- Solid experience in 1st line IT support
- Adaptable and open to new ideas
- Microsoft and related product qualifications desirable
- Experience in service desk environments, preferably MSP
- Excellent customer service skills
- Experience with Data Centre Technologies and Cloud Services
- Good documentation skills
- Exposure to Server, storage, and endpoint technologies
- Willingness to learn and grow
- Process-oriented with focus on documentation and improvements
Required Skills
- Proven experience in at least two of the following areas:
- VMware
- HyperV
- ITIL Service Management
- Citrix
- Azure
- Firewalls
- Networking, VLANs, Wireless
Support Knowledge Areas
- Active Directory
- Group Policy
- Microsoft Office
- Microsoft Exchange
- Microsoft Workstation and Server OS
- Anti-Virus
- Networking (Switching, Wireless, LAN & WAN)
- Print, Storage, Security
- 3rd party relationships
Benefits
- Financial
- Life Insurance
- Pension
- Car allowance (role dependent)
- £1000 refer a friend bonus
- Uncapped sales commissions
- Profit sharing (T&Cs apply)
- Additional benefits including will-writing, awards, schemes, and financial wellbeing tools
- Private Medical Insurance
- Employee Assistance Programme
- Digital GP, Wellbeing platform, Gym contributions, Yoga, Eye tests, Flu jabs
- Generous holiday entitlement plus bank holidays
- Birthday day off
- Enhanced maternity/paternity leave
- Additional leave options
- Company events, staff awards, incentives
- Free onsite parking
- Modern office amenities including games and outdoor areas
Why Join TIEVA?
We reward innovation, invest in training, and foster a supportive culture. TIEVA is committed to career development and employee growth, holding an Investors in People Platinum Standard accreditation. We are a leading IT solutions provider delivering exceptional services across industries, emphasizing a people-first approach.
Application Notice
If interested, apply promptly. TIEVA is an equal opportunities employer and only considers applicants with the legal right to work in the UK. Due to high application volume, only shortlisted candidates will be contacted.
IT Technician employer: TIEVA
Contact Detail:
TIEVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, HyperV, and Azure. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with us. Since effective communication and a customer-first mentality are crucial for this role, be prepared to share examples of how you've successfully resolved issues for users in the past.
✨Tip Number 3
Show your willingness to learn and adapt by discussing any recent training or courses you've undertaken. This will highlight your commitment to personal growth and align with our culture of investing in employee development.
✨Tip Number 4
Prepare to discuss your experience in service desk environments. Be ready to explain how you manage IT service desk operations and provide examples of how you've improved processes or documentation in previous roles.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in areas like networking, VMware, and Microsoft products. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully managed IT issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your experience with service desk operations and any qualifications you have in ITIL or cloud services. This will show that you meet the essential criteria for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at TIEVA
✨Showcase Your Technical Skills
Be prepared to discuss your experience with specific technologies mentioned in the job description, such as VMware, Azure, and networking. Bring examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Effective Communication
Since strong communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with users who may not have a technical background.
✨Emphasise Customer Service Experience
Highlight your customer-first mentality by sharing examples of how you've provided excellent service in previous roles. Discuss any experiences where you went above and beyond to help a user or resolve an issue.
✨Prepare Questions About the Company Culture
Research TIEVA's commitment to employee growth and innovation. Prepare thoughtful questions about their training programmes and career development opportunities to demonstrate your interest in being part of their supportive culture.
