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- Tasks: Join us as a Customer Assistant, delivering top-notch service in our vibrant café.
- Company: One YMCA is a community-focused organisation making a real impact across Herts, Beds, and Bucks.
- Benefits: Enjoy flexible hours, health cash plans, training opportunities, and discounts on retail and gym memberships.
- Why this job: Be part of a passionate team, enhance your skills, and contribute to community well-being.
- Qualifications: Experience as a Barista or Café Assistant is preferred; enthusiasm and a customer-first attitude are essential.
- Other info: This role offers a chance to grow within a supportive environment while making a difference.
The predicted salary is between 24000 - 36000 ÂŁ per year.
This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST.
One YMCA runs a sector leading and welcoming café in Leavesden Country Park. Your role will be to support the Cafe Management in delivering a robust and professional experience for the Woodlands customers, enhancing all activities in the park.
We are looking for an experienced Barista/Café Assistant who goes the extra mile to deliver excellent customer service at all times, influence sales across beverages and food, always putting the customer at the heart of everything they do. This is a multi-skilled position with varied tasks throughout the day including tilling, standards, cooking, and clean-as-you-go. This will require a combination of skill, knowledge, and enthusiasm to deliver maximum community benefits whilst ensuring sustainability is maintained and support the growth plan with a flexible approach to achieve and exceed the financial and operational targets.
Main Duties – What needs to be done?
- Make a contribution to providing an excellent service to our customers, with a passionate and enthusiastic approach.
- Day to Day cleaning, making coffee, some food prep duties, clearing tables, computerised tilling system.
- Have an inclusive approach to supporting the Manager to create an ethos where cross department projects are welcomed. Supporting life skills training within the organisation.
- Have a flexible approach to tasks (all colleagues will complete all tasks).
- Focus energy on continuous improvements, understanding the unique position the Cafe is in within Woodlands Park and respecting all stakeholders.
- To ensure One YMCA's approach to H&S is in place to capture, monitor and mitigate against risk.
- Uphold the Food Safety Policy and support fellow colleagues to follow the food handler's guidelines and complete all documentation.
- Be a role model in all aspects of service, standards and approach to tasks.
- Ensure the cleaning schedules are completed to the highest standards.
- Show integrity for security and maintenance of the café including the outside areas reporting any findings to the manager.
- Understand the Café priorities and contribute daily.
- Support the Manager to deliver community functions; flexibility within contracted hours will be required on occasion.
- To ensure all payments are completed within One YMCA's financial regulations.
- Seeking opportunities for contributing to sustainable development of the commitment to making One YMCA a cleaner, greener organisation.
About Us
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
Our community-based colleagues work tirelessly to deliver high-quality services to local people in:
- Futures Café (based in Leavesden Country Park)
- Woodlands Community HUB
- Orbital Community HUB
- Highfield Gym
Futures café (based in Leavesden Country Park) is a centre point for the local community, providing amazing coffee, a wide selection of lunch choices and delicious cakes, our baristas ensure these are delivered with exceptional customer service.
Our Community HUB’s (based in Abbots Langley and Watford) provide a positive experience for community-based projects such as Irish Dancing, football clubs, study groups and NHS events. The HUB team create an environment which is welcoming for all!
We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. These include:
- Provision of over 700 units of accommodation for homeless people
- Move on accommodation for individuals moving onto independent living
- Housing and practical/emotional support for young asylum seekers
- Family support through a network of children’s and family centres covering Hertfordshire and Bedford
- Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
- Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
- Domestic abuse perpetrator reform programmes across Bedfordshire
- Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
Our Values
- We champion RESPECT so everyone can belong
- We show COMPASSION so everyone can contribute
- We inspire GROWTH so everyone can thrive
Benefits
- Health Cash Plan: Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
- EAP & Doctorline: Confidential help and advice line (24 hours) on medical, legal, and domestic issues.
- Rewards & Discounts: Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.
- Birthday and Wellbeing day off: One additional leave day for every year of service up to 5 days.
- Leave & Support: Support for your child, IVF treatment, and through challenging times.
- Training & Development with a clear pathway for you to grow.
Customer Assistant employer: YMCA England & Wales
Contact Detail:
YMCA England & Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the café's menu and offerings. Knowing the products inside out will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showing that you can handle diverse customer interactions will make you stand out as a candidate.
✨Tip Number 3
Research One YMCA and its community initiatives. Understanding their mission and values will allow you to align your responses and show how you can contribute to their goals, especially in enhancing community engagement.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to take on various tasks. Highlighting your adaptability will reassure the hiring team that you can thrive in a multi-skilled environment like the café.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Barista or Café Assistant. Emphasise your customer service skills and any previous roles where you went the extra mile for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a café environment. Mention specific examples of how you've contributed to a positive customer experience in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as food safety knowledge, cash handling experience, and the ability to work in a fast-paced environment. Make sure to mention your flexibility and willingness to take on various tasks.
Showcase Your Community Spirit: Since One YMCA values community involvement, include any volunteer work or community projects you've participated in. This will demonstrate your commitment to making a positive impact in the local area.
How to prepare for a job interview at YMCA England & Wales
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went the extra mile for a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to adapt to various tasks and work collaboratively with others. Discuss instances where you supported team members or took on different roles to ensure smooth operations, which is crucial in a multi-skilled position.
✨Understand the Importance of Cleanliness and Safety
Familiarise yourself with food safety policies and health regulations. Be prepared to discuss how you have maintained high standards of cleanliness and safety in previous roles, as this is vital for the café environment.
✨Emphasise Community Engagement
Since the café plays a significant role in the local community, share your thoughts on community involvement. Talk about any previous experiences where you contributed to community projects or initiatives, showcasing your commitment to making a positive impact.
