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- Tasks: Conduct assessments for Customer Service Apprentices, both in-person and online.
- Company: KM Recruitment is a leading UK recruiter in the Skills and Employability sectors.
- Benefits: Enjoy excellent holiday entitlement, mileage reimbursement, pension contributions, and more!
- Why this job: Join a dynamic team making a real impact on apprentices' careers while enjoying flexible work.
- Qualifications: Must have a recognised Assessor award and management-level competency in Customer Service.
- Other info: This role requires flexibility with travel and offers full training on company systems.
The predicted salary is between 22700 - 32900 £ per year.
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.
Location: Home/Field based - Must be flexible with travel (Candidates can be based in Manchester, York or surrounding areas)
Salary: GBP28,300
Package: Excellent Holiday Entitlement, Mileage, Pension + much more!
Type: Full Time, 6 month FTC
Essential Criteria:
- Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
- Must hold occupational competency in Customer Service at Management level.
- Must be IT Literate; training will be provided on company systems.
- Full, clean UK driving licence.
- Must be flexible with travel.
Duties:
- As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face to face and electronically, with Apprentices completing Customer Service Apprenticeship Standards.
- These EPA activities include: carrying out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
- Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
- Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
- Participate in standardisation and training activities.
- Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.
Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
Customer Service Assessor / EPA employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assessor / EPA
✨Tip Number 1
Familiarise yourself with the End Point Assessment process and the specific requirements for Customer Service Apprenticeship Standards. This knowledge will help you demonstrate your understanding during any interviews or discussions.
✨Tip Number 2
Network with current or former End Point Assessors in the Customer Service field. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss your experience in customer service management and how it relates to assessing apprentices. Be ready to share specific examples that highlight your competency and understanding of the industry.
✨Tip Number 4
Show your flexibility and willingness to travel by highlighting any previous roles where you had to adapt to different locations or schedules. This will reassure potential employers of your commitment to the role.
We think you need these skills to ace Customer Service Assessor / EPA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an End Point Assessor in Customer Service. Familiarise yourself with the specific duties mentioned in the job description to tailor your application accordingly.
Highlight Relevant Qualifications: Clearly state your recognised Assessor award (D32/33, A1, CAVA or TAQA) and your occupational competency in Customer Service at Management level. This is crucial as it meets the essential criteria for the role.
Showcase Your Experience: In your CV and cover letter, provide examples of your previous experience in assessment or customer service roles. Highlight any relevant achievements that demonstrate your ability to carry out EPA activities effectively.
Proofread Your Application: Before submitting, take the time to proofread your application. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Showcase Your Assessor Qualifications
Make sure to highlight your recognised Assessor award, whether it's D32/33, A1, CAVA, or TAQA. Be prepared to discuss how your qualifications have equipped you for the role and how they relate to the responsibilities of an End Point Assessor.
✨Demonstrate Your Customer Service Expertise
Since the role requires occupational competency in Customer Service at Management level, be ready to share specific examples from your experience. Discuss situations where you've successfully managed customer interactions or resolved issues, showcasing your skills and knowledge.
✨Prepare for Flexibility Questions
As the position requires flexibility with travel, think about your previous experiences that demonstrate your adaptability. Be ready to explain how you manage your time and commitments when travelling for work, and reassure them of your willingness to meet their needs.
✨Familiarise Yourself with EPA Standards
Research the End Point Assessment process and the relevant Apprenticeship Standards. Being knowledgeable about these topics will show your commitment to the role and your understanding of what is expected from an End Point Assessor.
