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- Tasks: Provide top-notch customer service and manage accounts for well-known banks.
- Company: Join Global Payments Inc., a leader in financial solutions across 80 countries.
- Benefits: Enjoy competitive pay, life insurance, healthcare, and generous leave options.
- Why this job: Be part of a vibrant team where every day brings new challenges and opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided, with potential for career growth in a supportive environment.
The predicted salary is between 25000 - 35000 £ per year.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
Hourly rate for the role is: £12.21. Now offering an unsociable hour's allowance:
- An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Benefits include:
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
A day in this Customer Service Representative role would see you:
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
The ideal Customer Service Representative would have:
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening and IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today! We’d love to have you on board.
TSYS Managed Services, a Global Payments company, offer financial solutions in the form of customer service, through our outsource contact centers on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organization called Global Payments who operate in over 80 countries worldwide offering payment solutions.
Customer Service Representative employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're prepared for real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you refine your ability to convey information clearly and empathetically, which is crucial for a Customer Service Representative.
✨Tip Number 3
Research Global Payments Inc. and their customer service philosophy. Understanding their values and approach will allow you to tailor your responses in the interview, demonstrating that you align with their mission.
✨Tip Number 4
Prepare questions to ask during the interview about team dynamics and training opportunities. This shows your interest in the role and helps you assess if the company culture is a good fit for you.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've dealt with customers face-to-face or over the phone. Emphasise skills like communication, empathy, and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to handle challenging situations. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Relevant Skills: Highlight your IT skills and proficiency in spoken and written English. Mention any experience you have with credit cards or financial services, as this is particularly relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Representative.
How to prepare for a job interview at Global Payments Inc.
✨Show Your Empathy
As a Customer Service Representative, empathy is key. Be prepared to share examples of how you've handled difficult customer situations in the past, demonstrating your ability to calm distressed individuals and find solutions.
✨Highlight Your Communication Skills
Excellent communication is crucial for this role. During the interview, focus on your ability to listen actively and convey information clearly. You might want to practice common customer service scenarios to showcase your skills.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss specific instances where you successfully resolved customer issues or improved processes, showing that you're results-oriented and proactive.
✨Research the Company
Familiarise yourself with Global Payments Inc. and its services. Understanding their values and mission will help you tailor your responses and show genuine interest in the company during the interview.
