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- Tasks: Lead a team to deliver top-notch customer service and manage the checkout area.
- Company: B&M Retail is one of the UK's fastest-growing retailers, offering exciting career opportunities.
- Benefits: Enjoy flexible part-time hours, on-the-job training, and a vibrant work environment.
- Why this job: Join a dynamic team in a fast-paced retail setting with endless career growth potential.
- Qualifications: Experience in supervising a small team in retail, strong problem-solving skills, and a positive attitude.
- Other info: B&M Retail values diversity and inclusivity, making it a great place for everyone.
The predicted salary is between 20000 - 28000 £ per year.
We are currently recruiting for a Customer Service Supervisor to join our team at The Sprucefield Retail Park, Lisburn! This is a permanent, part time role, working 20 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You Will Also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It Is Essential That You Have The Following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a 'can do' attitude
- The ability to think on your feet
B&M Retail are one of the UK's fastest growing retailers and with our ongoing expansion plans there really hasn't been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!
If you would like to join a great team in a fast paced, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Supervisor employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach will help you align your responses during any interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or supported a team in a retail environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Highlight your problem-solving abilities by thinking of scenarios where you've had to think on your feet in a fast-paced setting. This will demonstrate your capability to handle challenges effectively, which is crucial for a Customer Service Supervisor.
✨Tip Number 4
Network with current or former employees of B&M Retail if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising or managing a team, especially in a fast-paced retail environment. Use specific examples that demonstrate your strong numerical and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your flexible approach and 'can do' attitude make you a great fit for the Customer Service Supervisor role at B&M Retail.
Showcase Relevant Skills: Emphasise your ability to think on your feet and provide examples of how you've successfully handled challenges in previous roles. This will show that you're ready for the dynamic environment at B&M Retail.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at B&M Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team. Be prepared to discuss your experience supervising or managing a team, highlighting any challenges you faced and how you overcame them.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to think on your feet and resolve issues quickly, especially in a retail environment.
✨Understand the Company Culture
Research B&M Retail and understand their values and culture. Be ready to explain why you want to work there and how you align with their mission of providing a welcoming customer environment.
