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For Companies At a Glance
- Tasks: Lead product innovation and collaborate with customers to create impactful solutions.
- Company: Join Certinia, a global leader in Services-as-a-Business platforms, backed by top investors.
- Benefits: Enjoy hybrid work options and the chance to shape cutting-edge products.
- Why this job: Make a lasting impact in a high-growth environment while working with innovative technology.
- Qualifications: Experience as a Product Manager with strong skills in Agile practices and customer engagement.
- Other info: Opportunities for learning and collaboration with experienced peers in a global setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location - Harrogate / Hybrid - 1 -2 days in office per week. x 2 openings.
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures.
THE ROLE
Do you want to drive and lead the product innovation efforts? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on! We are looking for a Product Manager to deliver powerful, intelligent yet simple-to-use solutions that let our customers run the best professional services organisations on the planet.
WHAT YOU WILL DO IN THIS ROLE
- Engage with customers: Customers are at the heart of everything we do. You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges. Bringing insights and opportunities back to the wider team to explore new solutions.
- Drive strategy: Own the strategy for your part of the product, which is typically aligned to a key customer persona. Influence overall product strategy by sharing your insights into customers' needs. Collaborate with leadership to drive strategic investments and specific customer needs in parallel. Work with engineering and design partners to define the shared OKRs for your team, ensuring strategy meets practice.
- Discovery & Delivery: Own the discovery and delivery objectives for your assigned domain. Develop a rich understanding of customer needs in your problem space through customer interviews, stakeholder interviews, usage metrics data, and customer ideas. Partner with the design and engineering leads in your team to explore potential solutions and test these to discover the best solution. Work with your team to iteratively deliver the highest value solution to our customers. Expect to learn, adapt and iterate on the fly. Draw on support from your experienced peers and discipline leads across Product Management, design and engineering. Own the responsibility for ensuring that features are ready to ship.
- Go To Market: Collaborate with key customers to help them adopt and go-live with the latest versions of the product, including capabilities which you helped shape, design and deliver. Help train our sales, services and support teams so they can make customers successful. Present new functionality to customers and partners as part of the new release process at webinars, our conference and occasionally one on one.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Extensive and demonstrable experience as a Product Manager or Product Owner.
- A proven understanding of modern Product Management practices, such as Opportunity Canvases, User Story Maps, Objectives and Key Results, Lean UX, rapid prototyping and storyboarding.
- Experience working on enterprise software products and a working knowledge of the constraints and opportunities that this implies.
- A hunger and ability to learn quickly and work through ambiguity to create clarity.
- Strong interpersonal skills with the ability to both listen and lead.
- Product design, analytical and problem solving skills.
- Experience working in an Agile environment.
- Strong attention to detail.
- A global mindset. We are a global company with global customers.
WHAT ELSE WOULD BE GREAT
- Knowledge of the Force.com platform, Apex, Visualforce and Lightning Frameworks are a strong plus.
- An understanding of Professional Services organizations and personas we are serving with our solution/s.
- Knowledge of the “business of services” from Sales to Service Delivery to Finance across the customer lifecycle at an enterprise level.
- Previous experience working on ERP/PSA solutions, CRM solutions, CPQ solutions and/or cloud platforms is highly desirable.
- Experience navigating the strengths and limitations of a platform architecture.
Product Manager II employer: Certinia
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager II
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies mentioned in the job description, such as Opportunity Canvases and User Story Maps. Being able to discuss these concepts confidently during your interactions will demonstrate your expertise and alignment with the role.
✨Tip Number 2
Engage with current trends in Product Management, especially within the enterprise software space. Showcasing your knowledge of recent innovations or case studies can help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 3
Network with professionals in the industry, particularly those who have experience with Professional Services Automation (PSA) solutions. This can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss how you've successfully collaborated with cross-functional teams in previous roles. Highlighting your interpersonal skills and ability to lead discussions will resonate well with the collaborative nature of the position at Certinia.
We think you need these skills to ace Product Manager II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Manager II position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience as a Product Manager or Product Owner. Include specific examples of how you've successfully driven product strategy and collaborated with customers.
Showcase Your Skills: Demonstrate your knowledge of modern Product Management practices such as Opportunity Canvases and Lean UX. Mention any experience you have with enterprise software products and Agile environments.
Personalise Your Application: Make your application stand out by personalising it for Certinia. Reference their Services-as-a-Business platform and express your enthusiasm for contributing to their mission of delivering intelligent solutions.
How to prepare for a job interview at Certinia
✨Understand the Company and Its Products
Before your interview, take the time to research Certinia and its Services-as-a-Business platform. Familiarise yourself with their Professional Services Automation, Customer Success, and Financial Management solutions. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their product innovation efforts.
✨Prepare for Customer Engagement Scenarios
Since customer engagement is crucial for this role, think of examples from your past experiences where you successfully collaborated with customers to understand their needs. Be ready to discuss how you gathered insights and turned them into actionable strategies that benefited both the customer and the company.
✨Showcase Your Agile Experience
As the role requires experience in an Agile environment, be prepared to discuss specific projects where you applied Agile methodologies. Highlight your ability to adapt, iterate, and deliver high-value solutions while working closely with cross-functional teams, including design and engineering.
✨Demonstrate Problem-Solving Skills
The interviewers will likely assess your analytical and problem-solving skills. Prepare to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your thought process.
